Good evening. I hope you are all well and I hope I can get some assistance.Myself, partner and 1 year old have just moved out of our parents and into our first house today and we received our self install broadband and tv.I have tried to follow the i...
Hello,I ordered fibre broadband hub which was supposed to arrive on August 31 but I still haven’t received it and there has been no update on Yodel tracking since that day. I talked to Yodel but they don’t seem to help. Could anyone look into this ur...
My Virgin Media Installation took place today and i am up and running. However i want to get into the router so that I can change my Username and Password but the 1st letter of the Hub Settings password is totally unreadable. It is just a smudge and ...
Signed up to 1Gb fibre two weeks before Christmas with the person who signed me up promising I'd be operational by 28th December 2022 (I've got this call recorded and the man was 100% adamant and so I signed up).But here we are on 2nd September 2023 ...
I was offered a new hub which I have installed. There was no collect + details in the box. Your booklet said that it needed recycling. I have now been sent an email telling me to return the equipment. Luckily I still have it. Please send labels ...
Hi, please can I request to opt out from anyone being able to use my router as a WIFI hotspot. Thanks.
I have just moved into a new flat and the cirgin media plug in the wall is different to the cable I recieved with my installation box. Is there an adaptor I can buy or do I have to get a new plug
Just received a new hub 5, do I just swap the connectors from the back of my existing hub, or do I have to do anything with my TV and other devices settings
I recently moved house and took my Virgin media broadband with me. I have been given a new account number, but this is associated with the same email address as my old account number. when I go on the Virgin media app it says that my account is disco...
I’ve just signed up for virgin broadband. But I’ve noticed I can’t see the Street connection point on pavement outside my house. All the other houses on my street have them though. I suspect mine has been tarmac over it.What will happen when engineer...
