QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! problem with connect app

Hi I received a hub 5 a week ago and since then I have tried to get the connect app to find it without success. I have removed it a few times now and cleared all the cache data.The phone is connected to the hub network but can not find it.any advice ...

fachtna by Joining in
  • 3 replies
  • 0 kudos

Resolved! Wall socket

Hi. I just received my hub. Trying to connect by instructions but the wall cable doesn’t fit. I know people who live before they used same virgin so it should work. Can anyone help please. 


VM app can't find hub

Hi folks. Had a hub 5 for a while now, and it's been a bit unreliable. However, had an all day outage on Saturday,  and since then the VM app says it can't find the hub. I am connected to Internet, and WiFi is ok. Have tried rebooting the hub, and re...

Resolved! Not a good upgrade

Well that change to my services may be reducing my bill but it's increasing my blood pressure.No phone or TV working and my new 02 sim seems to have trouble logging me into the site and allowing me claim my extra. I suppose I should be grateful that ...

kenpat by Tuning in
  • 2 replies
  • 1 kudos

Resolved! New customer

Hi,I placed an order on 08th June 2023 for broadband. While placing order online they told me I am eligible for quick start self setup and suggested me delivery date 12th June 2023. Same evening I got an email from virgin media web team telling me th...

Josie27 by Joining in
  • 5 replies
  • 0 kudos