my power levels for downstream are around 12-13? my friend says it should be around 2-6 ish for stable connection, my internet always disconnects every 8 -10hrs even from a wired connection. VM wont tell me if 13 is too high, raised 2 complaints goin...
Hi I placed order for broadband but in the email is not included account number and area code and I'm wondering how to register online without relevant information ?
Hi Megan, could you send a spotter to my address? Every house on my street can get VM, approx 80 houses! But not mine? Mine is a semi and next door have it too.
So for the past near on 18 months i’ve had Virgin Media broadband, TV and the landline package for £33 a month. My bill is due to change on the 9th of September to £62 a month. **bleep** that. I’m 21 years old and live alone, no way am I paying that ...
I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cabl...
Can someone help me please. I placed an order for Broadband on 05/08 and got a order reference number with a delivery date of 08/08 but ive herd nothing since? I cant contact by live chat as i cant register as a member as only got a order reference. ...
Hi there, I'm moving into a new house on a new build estate within the next few months and they have provided me with a leaflet explaining OFNL and a list of providers. When I use the postcode checker with OFNL Virgin Media comes up as being availabl...
Signed up as a new customer a few weeks ago with our first property. We wanted the hub moved when we signed up but the sales agent suggested we ‘book an engineer once we had signed up’. Just searching the forum today to find out how to book an engine...
Hello,Our virgin media box (ie the grey box on the outside wall which is not even an official virgin box) has a thick cable which has a splitter with 2 cables - each enter the house by different holes??? One seems connected to a NTL internal box in ...
I wanted to sign up especially to give the feedback that customer support from Virgin Media is abysmal. I understand that this is a well know fact on this forum. I am merely adding to the statistics.I signed up for Virgin Media a few months ago, they...
