Recent DiscussionsVOiP/Hub 3.0 Issues Hi, I've been provided with a LG iPECS 1030i phone for work. I connect it to a port on my Hub3.0 and all is okay for a couple of hours, but then the connection drops and the phone displays "NO ACK#1...Business to Residential I have been looking in and off trying to sort a virgin connection at my flat, up until about 15 years ago the flats were used as offices however they are now flats above shops, they are entirely sepa...Constant dropped packets at fixed intervals Noticed the graph showing regular dropped packets over the last few days if not weeks, pic attached from today Gone back to 19 March and the second pic is when it started happening regularly Can ...Renewed - wrong billing, additional broadband and add ons not working Hi, I am posting here as I tried to raise a complaint but the system had an error. Surprise surprise. There seems to have been a system error that has subscribed me to an additional broadband - so...Relocate cable entry point My cable comes in to my bedroom and the white box is situated in an alcove. Refurbishment taking place and I need the white box moving to the opposite wall to free up the alcove for built in wardrob...Newton Aycliffe Build I am also from Newton Aycliffe and eagerly waiting full fibre to be made available. I tried to contact the Pre-installation and Delivery Team (0800 052 1734) but was directed to sales (who unfortun...QuickStart kit with no router My QuickStart self-installation kit didn’t come with a router, is that normal? I got a large envelope with the cable and spanner but no router and now the internet isn’t working. No Show - Cable pull - Bad customer service Hello, I appreciate things go wrong at times, but I’m currently experiencing bad service from virgin media. I was supposed to have a replacement cable installed today between 8am and 1 pm and nobody ...Regrading the new broadband connection , No account number in contract sheet I have ordered a virgin media broadbandservices for my address in RM66DL with promotion applied for £85 credit . I have received a precontract with only contract customer sheet number . In that no a...Activate replacement hub 3 sent a new Hub 3 to replace existing. when connected got a text stating unable to activate. click link which takes you to a chat bot and ultimately to whats app. absolutely no communication. then rec...
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