After a week I enquired why my return was still showing En Route. The "Chat" service fro Yodel tell me that "Thank you for waiting. I can confirm that your parcel was last scanned at ournational hub on the 12 Sep 23. After this date, we have been una...
I am the POA for one of your customers. She is an extremely vulnerable Adult With Mental health issues and a bilateral amputee. She has now been without your services for 2 weeks, and has continuously tried to contact you without any success. I have ...
Engineer turned up to install inside the property. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Next door but one had his full installation. I've not been given any update or have ...
I5 transferred to listen to a loop of bad chart songs for over 2 hours then just after 9pm the connection was lost. Coincidentally, today is the day after my 30 days notice to cancel my service which, I was under the impression I was staying with Vi...
Please can anyone advise on how I can report that the outside brown box is broken and needs replacing. I can't seem to find the right option online or get through to anyone on the phone
HelloI just received my router Hub 3, all plugged in and the green light flashing for and hour and half now without able to connect. Any help please?
Until recently, there was a hedge between ours and next door’s house. The hedge has been removed which has revealed several issues with the install of our VirginMedia cable.Firstly, our cable is piggy backed from the box on next door’s house. I would...
I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...
Hi folks. Am looking at a new build in a street with Virgin Media. Four houses built on a plot where there was previously just 1. The developers tell me that Virgin said no to pre-installing cables for the new houses because they prioritised other la...
Ordered a Quickstart on the 18th and it is supposed to arrive today but I haven’t received any updates regarding delivery or anything in fact since the original emails confirming my order. I just want to make sure that it will still arrive today as m...
