Recent DiscussionsBrand new router no internet connection I have just received a new router as I have moved into a new house. I’ve followed all the instructions perfectly, the router is connectable but has no internet connection. I’ve followed all the troub...QuickStart kit with no router My QuickStart self-installation kit didn’t come with a router, is that normal? I got a large envelope with the cable and spanner but no router and now the internet isn’t working. Activate replacement hub 3 sent a new Hub 3 to replace existing. when connected got a text stating unable to activate. click link which takes you to a chat bot and ultimately to whats app. absolutely no communication. then rec...Virgin Media keeps increasing contract cost I cannot affrod to pay the Virgin Media contract anymore due to its price hike. The best I can negotiate is £35. It is not sustainable. Other advertisement from Virgin Media offering £28 for new cu...Relocate cable entry point My cable comes in to my bedroom and the white box is situated in an alcove. Refurbishment taking place and I need the white box moving to the opposite wall to free up the alcove for built in wardrob...VM installed today but engineer said ‘activation’ issues VM has recently been made available in my area. The box was fitted outside my house in the week and the engineer came today with a Hub 5x and installed it all. He says it's not working due to there ...Waiting for Installation Since February - I'm going to email the CEO What's the record for being fobbed off by Virgin Media? I've been promised installation for broadband since February 2024. I have been given more dates that I can recall all of which have passed wit...Solvedhouses in nextfibre area suddenly not on the availabilty checker I have a problem where all houses on the street were showing last week on the checker last week and nextfibre has installed the cabinet and cables to all the houses in my street but this week most of...New Build Home I am moving into my new house this week, and the whole street has Virgin Media. Original house (23) was knocked down and 2 built in it's place (23 and 25) next to one another. However the address d...Automatic compensation not enough I have after 57 days been connected today after 2 delays to my installation. I have been credited £67.10 today. Thus is only 11 days and isn’t good enough. What should I do.
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