QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Help with rewiring house for Virgin

I’m having my house rewired so wanted to run coaxial cables in case I decide to get Virgin TV/broadband in the future (I have the official RG6 cables to do this). The brown box will likely get fitted at the front of the house on the ground floor, and...

More installation woes

Same story I’m afraid. Weeks/months waiting for installation that never happens. Infuriating radio silence and frankly criminal obfuscation when it comes to finding someone to talk to. I have the ‘cable pull’ death sentence. Avonline, engineering tea...

smithyd by Tuning in
  • 11 replies
  • 1 kudos

Still not connected more hassle then worth

A salesman rang me and after him  saying theres no electrical gift on offer at the minute we agreed to a second choice deal waiting for quickkset up box to arrive and the word quick easy turned out to be far from the case couldn't set it up so I rand...

Mukka by Joining in
  • 1 replies
  • 0 kudos

Hub 3 red light

Hello,I have had the Hub 3 for a few years now. Recently it has been displaying a solid red light (internet connection generally OK, occasionally dropping signal). I have troubleshooted and done all the suggested solutions (reset, turning off at powe...

ekeevash by Joining in
  • 3 replies
  • 0 kudos

VM install on an unadopted road

Hi There - I have a similar issue in that I have moved to a property on an unadopted road.  I should be able to get the neighbours to sign a Wayleave agreement.  Grateful if I can discuss with Virgin Media please. thanks       [MOD EDIT: Post split t...

Booking an engineer

Hi I ordered the quick start self install kit however as I’ve come to connect everything to my virgin connection box the box is no longer on my wall and the wire has been cut.I need to book an engineer after all to fit a new connection box but can’t ...