My brown box ("Omni Box"?) on the wall outside has had a loose cover for a while, which has now completely come off, exposing the cables inside (one of which seems to have bare wires coming out of it!).Apologies if this is the wrong board for this bu...
Has anyone else been struggling with Virgin M250 Broadband? We left our contract with sky (a month early) for a faster product but now 7 weeks later we are still without any broadband at all. Virgin agreed an install date of 12/05/23, made some excus...
Cancelled on Thursday, had the outbound retentions call on Friday. They made an offer which was alright but not as much as I was hoping. Declined it and they said ok thanks for your time and hung up.Just wondering if they will call again or if I shou...
Originally I was meant to have a self install broadband, turns out that BT had hijacked the connection so my property was no longer connected to virgin. The external team came this Saturday (24/06) but could not complete the job for whatever reason a...
Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. What do we do?
Hi, I'm disgusted by the customer service over the phone. The guy I spoke to (he was from the UK centre) was dismissive and uninterested in the problem. I almost exclusively work from home and use remote computing over a VPN, so require a fast and st...
Have just purchased a property on a private road. The adjoining road has a virgin fibre supply but the private road does not. Possibility for 8 extra connections down the private road. How do I go about getting a virgin connection
Got new virgin Fibre on Thursday, was told to wait 24 hours before I would be able to enable Modem Mode to allow me to use my own router etc.Turns out that was a lie and you cannot put the 5x hub in to Modem Mode at all, just not a feature.Anyway, I ...
i am melissa i live in brixton [MOD EDIT: Personal details]. My WiFi signal is very weak. I've been without WiFi for three days. It comes and goes and I have not been able to work or see anything because the WiFi does not work. We have turned off the...
I have recently had Virgin installed and have a 5x hub.I told them all along I need to use my own equipment (I am an IT professional and need certain security and wifi solutions) and was told this isnt an issue as you can put the hub in Modem mode.Ho...
