Only had broadband for a few months and have had problems from the start. I live in a 3 story Victorian house with thick walls. First the signal would not reach all over the house. Virgin sent me a pod which made it a bit better. The broadband is now...
Hi, i live in a area which has virgin media and all the surrounding homes in my area have it. We are 14 new homes and have not been connected. From reading on here I know virgin don't do much infill but our property is right on the kerb and not far t...
Hi I would like to have the outside box and cables removed from my house, (which are virgin media items). Today I had internet installed in the house I have recently moved too. I asked the engineer to remove the old cables and box but he said he wa...
My broadband is on red some one said I had to call to get someone out to have a look at it for me
Hi there, received our delivery with our self installation start up kit and got a text today to say that this should be done within 12 hours, as we are in the process of moving homes we are unsure if this will be possible for us to do in that timefra...
Hi, I'm trying to sort out the internet for my mother. It's constantly cutting out. I've checked the router logs and it's showing constant warning and critical messages..."No Ranging Response received - T3 time-out...""Unicast Ranging Received Abort ...
New hub 5 with 1gb not allowing VPN to connect
Hub 5 is connected to old Netgear router. I want to get rid of router and just use the hub. What do I need to do this?
Hi AllThe box at the endge of my drive where the Virgin Media ground works team pulled a new cable into my property has a broken lid. It keeps falling off the latch and has some real weight to it, not sure who to contact in Virgin but the cover was o...
HiWhat does the message 'Cable Modem Reboot due to RG crash' mean and how can I stop it happening, or is it all at the VM end of things?My Hub 5 has crashed on a number of occasions over the past 2 weeks with this error report and it is really incon...
