QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Intermittent Wi-Fi

Only had broadband for a few months and have had problems from the start. I live in a 3 story Victorian house with thick walls. First the signal would not reach all over the house. Virgin sent me a pod which made it a bit better. The broadband is now...

Kiwi63 by Joining in
  • 2 replies
  • 0 kudos

New homes infill

Hi, i live in a area which has virgin media and all the surrounding homes in my area have it. We are 14 new homes and have not been connected. From reading on here I know virgin don't do much infill but our property is right on the kerb and not far t...

trbjones by Joining in
  • 1 replies
  • 0 kudos

12 hour set up time

Hi there, received our delivery with our self installation start up kit and got a text today to say that this should be done within 12 hours, as we are in the process of moving homes we are unsure if this will be possible for us to do in that timefra...

Carzy94 by Joining in
  • 1 replies
  • 0 kudos

Intermitent internet

Hi, I'm trying to sort out the internet for my mother. It's constantly cutting out. I've checked the router logs and it's showing constant warning and critical messages..."No Ranging Response received - T3 time-out...""Unicast Ranging Received Abort ...

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Resolved! Cable Modem Reboot due to RG crash

HiWhat does the message 'Cable Modem Reboot due to RG crash' mean and how can I stop it happening, or is it all at the VM end of  things?My Hub 5 has crashed on a number of occasions over the past 2 weeks with this error report and it is really incon...

JohnWin by On our wavelength
  • 15 replies
  • 0 kudos