QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No VirginMedia Socket in my house

I recently ordered for the VirginMedia kits (Self installation), but after going through the installation process on YouTube then I realize I will need Virgin Media socket.Please I need Virgin Media contact / support on how to address this. My kits w...

FeranT by Joining in
  • 1 replies
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Wi-fi speed

Hi just had my services installed, hub 5 on Volt M500. Downstairs the wi-fi speed is okay but upstairs in my bedroom I get an extremely low speed. Will the wi-fi actually improve or is this it?

bakhshi84 by On our wavelength
  • 2 replies
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Quick Start Issues

Hi, I’m wondering if anyone can maybe shed some light on issues I’m having. I received my hub 3.0 today and plugged it in making sure everything was connected properly. However 4 hours have passed and still the hub has a green WiFi light and the gree...

Resolved! Change brown box location

Need to arrange an Engineer Visit to move a brown box from my driveway wall as keeps getting damaged.I can't find any contact numbers or way of contacting Virgin to arrange. Anybody help?Someone from the Forum Team to flag it ?thanks 

Resolved! Missing quickstart kit??

I was finally persuaded to stay with Virgin by a reasonably good deal on Friday morning. The person I spoke to promised that the quick start kit would be delivered yesterday between 8 and 8 and that it would be all sorted with minimal fuss.Well, I wa...

Connect app does not connect to hub 3

I am on the internet so I know the hub is working. My pods are also plugged.When try to connect the connect app to the hub, the app says it cannot find. I uninstalled and reinstalled the app multiple times but nothing changes....Poor quality system. 

Sejo by Joining in
  • 4 replies
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Virgin Media Availability

Hi,I live in a new build property since December 2021. I live on a corner of two streets. The postcode finder service availability lists my property as unavailable for broad band services, but the street next to me (which I'm also on) has availabilit...

lucchesi by Joining in
  • 7 replies
  • 0 kudos

New house connection

Helloi live in a section of a street which has 5 new build houses. virgin media is available to the rest of the street.my address doesn’t come up when doing a search. How can I get an assessment done as doesn’t feel like it would be much work to conn...

RLeese by Joining in
  • 2 replies
  • 0 kudos