I’m looking at purchasing a flat (currently in the mortgage process) which doesn’t have very good internet options (under 30mpbs download), however I see that virgin media are in the same street as the property and provide gigabit as an option. I’m e...
Hello.I set up my virgin media last month for delivery on the 1/7, I did not get my confirmation email and my router was not delivered. Please help. Thanks
Hello,How do I get this fixed, for the last month calling 150 says there's a 'complicated problem and the engineers are on it'. Packet loss is quite bad. Can see RCS partial service Warnings in the log.When I do a status check on the website they sho...
While similar issues have been raised on the forum before, I couldn’t find any with instructions on what to do to address it apart from waiting for a VM rep to respond to a post, so…I recently bought a property and discovered that my neighbours VM c...
Hi, we signed up for a virgin media contract about a week ago and received no confirmation email or anything, which is making contacting customer services a nightmare as they require some kind of id which would have been sent in this email which we d...
Hi,i have been getting emails/sms about delaying on installation dates after delays and its been going on for quite some time now. not much insights have been given via email/sms/agent via phone. hope you guys could help me out on this.thanks.
Hello, I'm new to virgin and ordered TV and broadband 3 days ago. The only contact I have had regarding my order is a text to review pre contract details. I chose to install myself and I am wondering when I will get any further contact about my order...
The cover is missing from a small access hole in the pavement outside my house. The hole is dangerous to pedestrians, who might easily break an ankle. Can you action a replacement ASAP please.
10 days ago, Engineer discovered that the outside cable needed replacing. I've heard nothing since despite calling and going through the online troubleshooter several times. No email, no call, no text, no communication. Not good.
I received an email saying I could have a new hub. This was supposed to arrive yesterday. It hasn’t arrived. I was also informed that my old hub will be shut down after 6 days.
