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Forum Posts

Yodel hub delivery

Afternoon, Has anyone else had problems with Yodel delivering their hub?We've just upgraded and were told that the new hub would be delivered on 15.3.23 but no sign of it. We can't track it either as we weren't given a tracking number, so at a loss a...

Simon78 by Joining in
  • 2 replies
  • 0 kudos

Cant install self install pack

Hi. I received the self install pack but can't install it we need an engineer visit.Below is why.We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire thro...

Ms89 by Joining in
  • 3 replies
  • 0 kudos

return hub 5

hi' my broadband service is disconnected as of today and i'm wanting to know how i get a pre paid pack sent out or maybe somebody from virgin media to collect the kit/item as i do not want to be charged thanks.Dean

No internet please help

I can connect my devices to hub wirelessly but do not have internet Hub has been restarted and reset but still no internet and service has only been in a weekCan someone help pleaseRonnie

Ronnie52 by On our wavelength
  • 6 replies
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"Internet (Partial Service (DS only))"

I am having the same issue, and frequent disconnects for the last 2-3 months. Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz)482000000LockedRanged Upstream Channel(Hz)46000000RangedProvisioning StatePartial Service (DS only)Ope...