I have checked my address on the website and it states that I can get broadband. My neighbour 2 doors along has Virgin broadband. However since I placed my broadband order I have been told that it has been put on hold, due to construction work needed...
I ordered on the 3rd of September and received my pre contract documents on the same day. The installation date was 9th of September but still haven't received the installation kit or even a single email in regards to this order. Don't have a accoun...
After signing up online and choosing an available arrival date of 14th September, suddenly received an email that the install pack will now arrive on the 3rd of October instead. This is unfair as the decision to sign up was because the pack would arr...
We had VM installed by an engineer last week and have a solid yellow light on our router with no broadband. Anyone had this issue before as it is currently sat with VMs illustrious IT team to resolve in 5-7+ working days
Hi, we have recently moved to a new house and ordered a Gig1 broadband package, with a connection date booked in.A few days prior to the connection date, a surveyor came to check the route for cabling, and marked the route with green arrows. On the d...
Hi,After a week delay, cable has been laid to our house & box fixed to outside wall.The problem now is installation isn't due to be completed until 31st October. The cable guys suggested calling Virgin as there's not much left to do.I can't find any...
Hi,I signed up for the highest package back in Nov for an install in Dec 2023.It was delayed a few times each with them cancelling the install just days before it until we reached March. In March the engineer didn't turn up and no-one rescheduled an...
I chose virgin media as I was referred by a friend who has been with then 15years with no big issues...So for context I am 19 years old and have cerebral palsy and live in my own dwelling, so you can imagine having WiFi is kind of a big need for me ...
Hello,I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcod...
Hi,I got Gig1 installed in my house today (QuickStart install as the previous tenants also had virgin)I saw that with Gig1 we can get free WiFi pods, and I wondered if I can get one for my room so I can plug my laptop into Ethernet so that I can get ...
