To caveat I’m a sample size of one and realise the plural of anecdote is not data. Saying that, the grass has not been greener with my new ISP. Just out of interest so all my options are on the table, how long to I need to wait before I can classify ...
I just moved into a property and the previous tenants had VM. The cable into the house comes inexplicably from the pavement on the street outside, through a piece of stone on the driveway in such a way that the cable is exposed and dangerous. I tried...
Just a rant as there is no one else to rant to. I signed up to Virgin last month and it was discovered that the external cable was dead and needed changing before installation could go ahead. Fast forward to today and while I was out this morning I r...
I was sent an offer to increase broadband speed from 250 -> 350 for a small fee. The offer page very clearly stated "your original minimum term will continue to apply to your new core service". Contrast this with the text for the one gig upgrade whic...
I was a loyal customer for 5 years before i moved house and have eagerly anticipated the benefits of Virgin's FTTP lines installed outside my house well over a year ago. Regrettably, despite numerous attempts to resolve this issue, I find myself in t...
Me and my girlfriend recently ordered a virgin media broadband package (order placed on friday 15th), it is in her name and she received the pre-contract email but nothing about her account number or bill or even delivery confirmation. It was suppose...
I have had some significant renovations at my home. I require an engineer visit to reinstall my phone line and change the position of my tv box and router and associated wiring. Please can mod pick this up and arrange this with me.
Signed up to VM on the 20th Nov. Given an activation date of the 9th Dec which was moved to the 20th Dec due to repairs required to the pavement outside & permit required.Then find out activation date moved again to the 31st Jan.I've no internet as p...
Virgin Media offered me a custom offer via my logged-in online account and via by app to upgrade my package adding an O2 sim and extending my broadband. I've now done it 3 times (including a credit check every time) and receive an order confirmation ...
Hi.We had our Virgin FIbre install a couple months back and we keep getting intermittent issues with connection. Checking the router status I see the error - No Ranging Response received - T3 time-outWe have a HUB 3.0. Noticed some other posts in thi...
