Moving to an address where there is no virgin fiber
I will have about 9 months left in the cont, and seems they don’t have it at the new address, Would I be able to cancel the contract without penalties?
Forum Posts
Seven Trent/National Plus have left my network cable exposed.
HiA few months ago seven Trent workers chopped through my cable which was fixed by a virgin engineer but left the cable higher then it was. Then on July 18th national plus which are probably employed by seven Trent have left my cable completely expos...
WiFi pod connection
Hi,I have 2 WiFi pods in the house and I've had ongoing internet connections today but also discovered in the virgin connect app that one of the WiFi pod was offline. I've turned it on and off again, moved it closer to the hub and nothing... So decid...
House has a splitter installed, can’t connect Hub 3
Hi there! Would appreciate your help. Just moved into a house that has a Virgin Media box already in the wall, we’ve ordered a Hub 3 for wifi only and the cable it came with doesn’t fit anywhere (slightly too large) there’s a splitter coming from t...
Resolved! New house what should the broadband connection be?
Hi,We have just bought a property and the previous owners had virgin broadband so were looking to also have Virgin. I see the brown box outside and the this is in the inside. Are these for just TV or is this for the broadband as well? As there no oth...
Non serviceable address
In 2020 I've moved to new house and tried to connect VM. Installation date was postponed like 6 times and eventually VM cancelled it because "installation was out of budget" and they said that I can try apply after some time. But if I trying to apply...
modem mode hub3
GreetingsHub 3 running in modem mode with a mesh, for 5 years, no problemaround July 10 internet goes out.the status/ website says it is an area fault F010807744modem light is solid redregister for auto comp and updates. continue to receive twice da...
moving router
I would like to move my router from.upstairs to downstairs. Please my phone is also linked to the router.
Broadband outage yet again
My neighbours and I are experiencing regular broadband outages, Virgin tell us there are complex issues which will take time to put right. However this has been going on for a couple of months now. Am thinking of complaining to the regulator because ...
5th delayed installation
I have been trying to get Virgin installed in my new build property since November. I finally managed to get an appointment for May, for it now to have been delayed 5 times. Citing "they have work to do on the lines outside", which I know to be untru...
