QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No vm wall socket.

Hi, i recently purchased virgin media and got the hub and broadband today, i discovered i do not have the wall socket, nor anything the wires can go into, how would i go about getting one of these fitted? 

Brown box broken

Hi,The brown box at the front of my property was loosely fitted when I had virgin installed it has now come off the wall completely and I occasionally lose service for a minute.is it possible for someone to come out and replace the box?

I have no Virgin TV or broadband

A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband.I told him that I wanted to connect my PC to my Virgin router via ethernet.He told me tha...

Mike1429 by Joining in
  • 1 replies
  • 0 kudos

Router not delivered

Hi,I have bought a new connection as I moved to a new city. The router was supposed to be delivered today, but no email or delivery attempt has been made yet. I work from home and having trouble due to no internet connectivity.Please try to resolve i...

v4su by Joining in
  • 1 replies
  • 0 kudos

Engineer no show

I informed Virgin Media the home moving last month and booked the extra installation needed to be done in 16 Sep. A week before an email said need to postpone to 18 Sep from 8am to 13pm. I take a day leave today but finally no one come and even no ca...

Tomcheuk by Joining in
  • 4 replies
  • 0 kudos

No cabling - installation takes 4 weeks

Hi, help needed. I got my virgin media hub a couple of weeks ago now. Unfortunately had no internet when I connected it because I didn’t have a white box. Had an engineer come round 3 days after receiving hub, he confirmed no white box inside the hou...

Bubble3 by Tuning in
  • 13 replies
  • 0 kudos

Hub 5 password not working

Hello,I recently was sent a Hub 5, the wifi works fine with the password supplied However, the hub 5 password to login to the hub simply does not work. 3 different people have read it and tried it. And no, I am not using the wifi password I then went...