Hi,I have receievd letter from council due to cabling from virgin outbox of building going onto pavement - see attached photo. This box and cabling needs removing as no one in the building uses virgin and the box and cabling is redundant and has beco...
I am (allegedly) moving to Virgin Broadband from Sky. I initially had a date of 22nd September for the installation, time booked off work etc. The pre-install team (or pre-pull or whatever) came a week before to get the cable to the house. I have a r...
I ordered a broadband speed upgrade on 22 August and VM quickly activated the higher speed. The email mentioned a Hub 4 self-installation kit. None arrived. A couple of weeks later I spoke to a nice lady at the VM Call Centre and she told me the hub ...
I am about to move into a new house and ordered a Volt package. I received my pre-contract documents but no Virgin account number yet, so I can't set up a user profile to access any order details.There's been a change to my move-in date so I need to ...
My name is Abdikarim AhmedI had recommended Virgin Media to my friend, and he recently placed an order for your broadband services. However, there was a misunderstanding, and we mistakenly assumed that the new house was already connected to Virgin Me...
Hello,I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket.How do we go about booking an engineer for install? Thanks,
My delivery date is to but I get confirm delivery date I've get to email and text messages but no confirmation
I ordered broadband to my new address and just received a gone away email can someone help me sort this please
Hi all,I am using Virgin Media as my broadband provider and trying to use a VOIP service bought from a provider other than Virgin. I've set up a phone, and everything seems to be working, except for the fact that when I talk to someone, they can hear...
I write to express my profound dissatisfaction with the service I have received from Virgin Media regarding the installation of my Volt 1GB broadband connection. My experience has been characterized by delays, miscommunications, and unmet promises, c...
