QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Email Verify

Original verification email, the link took me to a page that says the service is unavailable,Now I cannot get a new verification email sent, very appalled, its been over a week with no progress, only trying to do a simple task

Pre install

I had the pre install work done on Friday 3rd feb. came home to check the job that was done and it was horrible. Exposed wires and definitely not safe for the public walkway.  Spoke to another engineer who’s doing someone else’s work today and he sai...

Waqasb by Tuning in
  • 3 replies
  • 0 kudos

Outside cable installation

Our cabling runs into our front room. Despite having 500mb + wifi there, Virgin ethernet/wifi boosters running to the back of the house (a 6 year old extension) only gives me 20mb. Massively frustrating as this is where my work study is.Would Virgin ...

Gazpics by Tuning in
  • 3 replies
  • 0 kudos

Construction Work - Endless Delays

Hi,I am hoping to find someone that can help me on here as I feel I have exhausted all other potential avenues. I have spent countless hours on the phone to the endless number of Virgin media teams through the customer service number, each of them ju...

chbell92 by Tuning in
  • 7 replies
  • 0 kudos

Re: How do I order the Wi-Fi pods?

Hi,I'm also looking to order a pod and have no ide how to go about it?It says I should be offered the option in the connect app but despite getting 3mb and 7mb in certain rooms (on my M500 Volt package) nothing ever pops up.Can anyone help?


My new volt package went live yesterday. How do I activate it? I’ve had netflix previously but on a different email address , can I use this?