My partner and I moved into a new flat together three weeks ago, thankfully I had the foresight to get the Virgin account setup and get the ball rolling a week before we moved in so we’d have internet asap! That’s what I wish i were saying right no...
Hi, I placed an order on 9/8/23 for TV, broadband & a SIM card & a (self install) delivery date of 12/08/23 was advised. Since then I've received no confirmation of delivery or any communication from your courier. I can't even sign in to Virgin Media...
I've just received the self installation kit but found that I don't have a VM wall socket. I can just find the VM telephone socket (as shown in the attched photo). I tried to follow the line and find some hubs behind the wall (under the stair). Can s...
Hello,Been with Virgin since last August and yesterday ordered an upgrade which is the Bigger bundle + Sports, also comes with a phoneline (not that I care about that at all but whatever). I note that there's a one off £40 charge, but I'm unsure what...
I have been had contacted the pre order team as I had a offer where I got a cheaper deal online. Everything was emailed across and was on the phone for more than an hour. They through and attitude in the end saying that you can go and do it online an...
It took me ages to find my virgin box which was in the loft. I have had to connect the tv via Wi-Fi as the Ethernet cable will not reach 2 floors down and my phone is stuck in the loft. Can an engineer please move my box to a more convenient place do...
My Self Install Kit Hasnt Arrived !i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need ...
Just moved into a new house and received a self install kit from VM. The cable labelled “TV” that runs from the splitter to the Tv box does not fit into the port in back of TiVo box. I think I need a connector adapter. Can someone advise please , i...
Hi my broadband has been off since 3pm Sunday 23/07 the hub is not showing when I search for available networks is there a outage in this area B65
Hello,Please can somebody help me.I originally ordered virgin broadband on the 25th May 23 and was given an installation date of the 7th of June.On the 6th June, I received an email saying that external works were done and installation was on track.....
