QuickStart, set up and connections

Move cable entry point

Hi, please can I book in an appointment to move the location of our existing incoming virgin cable? Thanks

Resolved! My connect app can't find my newly installed hub 5

Hi,I upgraded yesterday and now my connect app can't find the hub 5.I see this has been a reoccurring problem but I can't see how it has been resolved. I've reinstalled the app and reset the hub.Thanks.Dave

Someone stopping installation

Virgin has recently become available in my area. A rep knocked on and had a chat with us got us a deal which was cheaper than current with talktalk. Thought great we will take it, got a pre install date and activation date. Then kept having the pre i...

Broken omnibox cover

Hi, I recently had VM broadband installed in December and the cover of the brown box outside the house is broken. Could be due to the recent windy conditions but nonetheless seems odd it would break within a month. How can this be fixed?

Home move done, but account showing as closed

I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bill* it redirects me to my account and I still can't ...

New VM Broadband Installation

Good afternoon All.In anticipation of getting VM at some point, I had an alkathene pipe and pull wire installed from the boundary wall to the electric meter cupboard INSIDE the property at the same time I was having some lead pipe replaced.Idea being...

Ordered 1 Week Ago, no welcome email/delivery

I ordered virgin media broadband 1 week ago, the self start package didn’t arrive and I still haven’t received the welcome email. I tried phoning but couldn’t get any hell as I haven’t received my account information yet.

Address not found

Hi,I would like to have Virgin Broadband services but our address (postcode) say not available. My mother on law, who lives next to us has Virgin so I know it is in the area, the problem is we have different postcodes so the system says no.If possibl...

External brown box cover lost in storm

Hi, I noticed today that the cover of our external box has blown away in last nights storm. Please can you advise as to how I can get this fixed. Thank you

Resolved! Rude Engineer

Hi first time posting here so apologies if the wrong forum. Is there anyway to get in touch with someone to lodge a complaint about a Virgin Engineers who was visiting a neighbouring property. To put it simply, the engineer was on my property repairi...

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