QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No Welcome Email or Account Number

Hi, I placed an order a few days ago for Broadband with Virgin Media. I received the pre-contract information, but it didn’t include my account number or anything. My services are due to go live tomorrow and haven’t received my equipment or anything....

Cable's won't fit

Hello. Today I've received Hub 3 for the first time installation.And any of cable's won't fit. Not the to wall socket and not to the internet socket either. What should I do now?

Fibre installation query

Is it possible to get fibre installed to my ground floor flat ? My neighbour (yellow arrow) has recently had it installed, but after doing an address search via virgins website it says its currently unavailable at my flat (red arrow). 


Cant rearrange appointment

Hi, I'm a new customer and chose to have my engineer install on Monday 20th but they messed it up and sent me a text saying it will be Tuesday 21st instead.I wont be at home Tuesday, today Monday is my day off so I had gone through the link to change...

Rev27 by Joining in
  • 1 replies
  • 0 kudos

Hub not found Virgin Media Connect

Hello. I am trying to control my hub 4 and WiFi pod using the Virgin Media Connect app I cannot find the hub or the WiFi booster on this app.I tried the reinstall option from within the app but an error was reported.I can control the hub from my brow...

djanm by On our wavelength
  • 6 replies
  • 0 kudos