Recent DiscussionsCan a member of virgin media check if my hub 5 is activated? Surname - coffield 9 Avon Court, falkirk I have spoke to 3 different people on the phone but I have a feeling they haven't done it properly Permission to dig road So I ordered VM on 9th Sept I had engineers who came out on 21st Sept but said couldn't do the install as they couldn't find the pole. The shop next door has VM connection and the installation engi...New Customer, Received Hub 5 Gig1 today but its not working, Hopefully VM staff can see this Post! Hello New Customer Received Hub 5 Gig1 today but its not working, called up to activate it, talked to two different people on the phone to troubleshoot the HUB and its still not working its ...External Connection Delay! Hi all, I've recently moved home (across the road from where i lived previously. I had arranged for my services to be up and running on friday 24th october, i moved in 1 week prior. On friday i ha...Brown VM box damaged Hi, The brown VM box that attaches to the side of the house has come off the wall (possibly due to bad weather) and some of the back is damaged so it won't just slot back on. Is there a way ...Hub 5 to 5x - Fibre Up Hub 5 to 5x - Fibre Up Hi, I've just had my Fibre Up upgrade but my existing WiFi Pod (black - WiFi 6) is not connecting to the new router. I did speak to customer support but they've chosen to shi...broadband works fine but hub restarts constantly My Virgin Media works flawlessly, but roughly every two days, the hub will crash and go offline for about 30 minutes. I think it’s doing a firmware restore and then reloading my profile, because the ...Longer co-axial cable We are moving the tv hub and router further from the box, so in need of a longer cable. How do ai order this. I looked at other messages, but couldn't see why I could order it. Thanks SolvedRelocate Hub Hi, I would like to relocate the hub in my home and have seen previous posts stating I can pay a £25 call out to get this done by Virgin. I have tried calling customer service but have had no luck ...Do I need an engineer Hi all, I’m hoping someone can advise. I'm moving and I’m wondering if it’s suitable to self install my Virgin Media hub. There is an old Telewest phone socket which is not like the images on the re...
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