I placed an order online on the 31/07/2022 for delivery on the 13/08/2022 (day after we moved into our new house) but only received my pre-contract information, no welcome email or delivery information received. I can't sign into My Virgin as it stat...
Hi, I placed an order a few days ago for Broadband with Virgin Media. I received the pre-contract information, but it didn’t include my account number or anything. My services are due to go live tomorrow and haven’t received my equipment or anything....
We are doing some construction and need the external virgin box moving. I phoned up 10/01/23 and described the job in detail about how they would probably need more than a regular technician. They made me an appointment for the 17th.On the 17th the g...
6 months virgin media has left dangerous exposed cables and damaged cabinet at Birchgrove SA79QJ, 24 phone calls to them and have done absolutely nothing what a joke of customer service will be switching to sky!!!
Hub app wont connect to hub any ideas?
Hello. Today I've received Hub 3 for the first time installation.And any of cable's won't fit. Not the to wall socket and not to the internet socket either. What should I do now?
Is it possible to get fibre installed to my ground floor flat ? My neighbour (yellow arrow) has recently had it installed, but after doing an address search via virgins website it says its currently unavailable at my flat (red arrow).
Hi, I'm a new customer and chose to have my engineer install on Monday 20th but they messed it up and sent me a text saying it will be Tuesday 21st instead.I wont be at home Tuesday, today Monday is my day off so I had gone through the link to change...
Hello, the brown box cover is missing- we’ve had very strong winds. Can you send a replacement to our address please?
Hello. I am trying to control my hub 4 and WiFi pod using the Virgin Media Connect app I cannot find the hub or the WiFi booster on this app.I tried the reinstall option from within the app but an error was reported.I can control the hub from my brow...
