I've just tried installing my new Hub 5, delivered today. All seemed to go well but I don't get any internet and instead after the "Requesting CM IP address" message I see "Access denied". Is there something I need to do to get broadband connected wi...
Cancelled then rang the number for outbound retention spoke to someone they offered £22 for 350meg or £37 for gig I desp wanted the hub 5 they offered only that with gigabit otherwise they would offer hub 3 which I heard is trash (am using superhub 2...
WhThe white plug that power the white box on the wall is playing up. If I take is out when I am cleaning and then put it back in again It now started making a clicking noise and the green light flashes. So I have to plug it in the other plug socket a...
Hi,I would like to have Gig1 Fibre installed to the premises, but we already have another Virgin media broadband connection to the house from my dad's account. I am a new Virgin media customer, would it be possible for me to get Gig1 Fibre installed ...
HiFor the past 2 months I have been trying to get my services activated.I have had numerous site visits, technicians and Kelly’s contractors out to fix the wiring outside to allow for my install.The ones that turn up fob off the job stating they requ...
Looking to downgrade my package and move to VM stream. Currently have maxit and sky sports (not HD) with 250mb, paying £64Think the best bet is to try and cancel and say I just want broadband and see what they offer.What have people got recently on b...
Just out of interest as I couldn’t find exact details on this anywhere, I live in a town or area of a town that has never had Virgin Media infrastructure/availability. I noticed recently markings on pavements with VM sprayed next to them etc and lo a...
Received the quick start installation kit and followed the steps but no internet connection. Solid white line but no other lights showing. Wondering if it’s the wall socket we are using - it is an old one and doesn’t seem like a virgin media one. Hav...
I want to get broadband with Virgin Media but my address is still listed as a series of flats, not as a whole house (which it’s been for 15+ years so the address file is v out of date), and is not showing as a property you can serve. The houses eith...
Hi, I’ve recently moved into a new flat and requested a home move with virgin. My address does not show up on their postcode checker but it does on the Royal Mail one. I’ve called and had no help, how do I get my address changed to a residential one ...
