Recent DiscussionsHelp with Connect app pls Hi I’m having a real problem with my son accessing the internet when I’ve paused his connection on the vm connect app. He has an Ethernet cable and WiFi in there. He’s obviously been researchin...New Customer Multiple Issues Hi All, I’m a brand new broadband customer and I’m hoping for some help with a few issues I’m having, apologies it’s a lengthy list ; 1 - I’m unable to register for my virgin, I get an error code I...Longer cable to move Hub 5 from wall Hi, is it possible to get an extension cable for my hub 5, to allow me to move it further away from the wall socket? Getting Virgin Back Hi there fokes i am just wondering i am getting virgin back on sunday installed had virgin before around 5 year ago but moved to sky but my problem is the openreach guy at the time has pulled a cable...SolvedBlack Friday broadband upgrade Hi Last week - Thursday 27th November 2025 - I upgraded my broadband from 500mbs to 1gb on the Black Friday special offer online on Virgin Media's website. It stated I would be sent out a Hub 5 mode...Partial service (DS only) Hello, I am making this post to get some help in regards to partial service(DS only). I have had intermittent connection and had an engineer come in today who installed a signal booster box and said...Lost connection to 2.4ghz devices Hello…..I’m not technically minded and many of the terms I use here were gleaned from other sources so please bear with me. I have a Hub 5 router. I’m looking for help/advice regarding SSIDs and the ...Service status update never changes during issue I have had no service for 4 days now, and all I can find are o contact support is the service status checker. I’ve not had any email update in status and although it says it’s been updated the ver...Longer push fit coax cables Hello, Is there any way I can get a 5 metre coax cable? I recently moved my router and the one that came with the installation kit is a bit too short. Thanks for your help. (no subject) i too am having bad internet over this last few days! im 0n 1Gb ,and today i'm getting 30Mb download and 98Mb upload , i am being throtled by virgin, and after to speaking to the help desk i was tol...
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