We moved into our flat - block of 6 - in April and at the time Virgin were showing as not available to our address on comparison sites so we went with Sky.We were dissatisfied with Skys constant service issues and wanted to move to Virgin as we were ...
My installation was due on the 21st of August having been delayed several times, when the engineer arrived he said that the external cable from the pole to the house hasn't been installed so he couldn't complete the equipment install but would speak ...
Hello Everyone I was due to have virgin installed on the tuesday 23rd January however its been moved back to 15th of February. Meanwhile sky accidently cut my broadband off even though i told them to extend the date.Will Virgin be compensating for t...
Whats the best prices people are getting for the mega bundle around here? Im up for renewal and the offers I'm getting are garbage. Its currently £85/month with £250 bill credit for new customers which also seems too high
Hi, brought a new virgin broadband yesterday, it arrived and when I was about to install, I noticed that my new house doesn't have the wall socket at all. I have tried contacting all your numbers, it rang for 30mins each time with no one picking. I w...
Some issue occured a few times recently so an engineer is coming to check, do they need to get to the wall socket or will they just check from the hub and wire from the wall?
I am new to VM and just received my broadband device.Unfortunately the adapter is not fitting the hub power socket so I cannot start.I called the helpline but it asked me to pay my bill first, or which a direct debit has already been set up.How do I ...
Had my fibre put in today, new hub installed and setup, however my internet has apparently still not been activated. When checking on the MyVirginMedia app, it still says waiting on installation, what’s going on?
Hi I’ve just received my start up pack and connected my tv box however I need a slightly longer isolator cable, how do I go about getting one of these?
Hi, I’ve just moved into a house with two virgin media boxes in the wall. I’m not a customer and don’t plan to be so would like to have them removed as it looks like I have a leak coming through one of them. Can I remove them myself or do I need an e...
