QuickStart, set up and connections

Resolved! Connect App Hub 4 & Pod issues?

HelloNew to virgin so not sure if this is a question that has already been answered, apologies if so. I’ve been having issues with connection on one laptop in one room of the house and after speaking to Virgin customer service was sent a pod for the ...

Move street cabinet which I believe is on my land?

I have one of your green boxes situated on the pavement outside of my property and my deads clearly show that the land it sits on belongs to me. I also had a telegraph pole situated on the same piece of land which was removed and reinstalled free of ...

Worth chasing if no work on one.network?

Hi All,Recently moved house and followed the steps to flag this through the website - unfortunately despite the houses both sides of the new property being fully connected, our new house is not so we've had to wait for the cable to be run to the hous...

Router

I got my router setup in the main bedroom yesterday but I need it moving to the hall, how do I go about getting it moved

Virgin cable

I have two cables running under my drive to the virgin media box on my house. They link to a triangular box on the path just off my drive. I need to put a gate up and the two wires will need to be removed. I need to check we can do this without affec...

Confirm installation SMS

Have had a couple of SMS messages through from 07828 563699 asking me whether I want to KEEP or CHANGE my installation date. Am hesitant to respond as I'm not sure if it's really from VM. Have already had the outside wall box fitted. Can anyone ve...

Router interface

I like to rename my connections on the router so I know exactly what is connected, and to troubleshoot if there’s any issues. Also for parental controls. Whilst the web interface for the hub does allow renaming, you can only do it on the home page, w...

Broadband connection consistently poor

I'm having consistent dropouts for about an hour each night/ morning around 2am. Connection usually restores itself by the morning so no *real* harm done, but recently the connection has remained dropped until I reset the hub and this morning it's do...

New installation query

Hello.Since summer last year, there has been crews installing virgin media services in my part of Scarborough, North Yorkshire. The post code checker shows virgin media is not available even though there are now virgin media branded boxes on telegrap...

Hub not detected

I've just had my hub 3.0 fitted trying connect the hub to the app and it's saying it can't connect tried seeing if it's the connection in my area it's not. Ive tried turning in on n off, I've cleared the cookies on the app all that I've seen suggest...

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