Im having the same problem please help! Was promised a Dongal to get us through a failed installation date (your side not ours) and nothing has arrived, same as the person on here, customer service says they will help and promise all sorts and then w...
I've been keeping a close eye on VMs website recently and can see that VM is coming "very soon" to my postcode.There are currently some engineers working in the street nearby laying new cable and the white street cabinets. Though I would be eager to ...
New Customer - twice my new install has been delayed by 2 months, sky have cancelled the current broadband as instructed by Virgin, no internet means everything in the house is down, absolute shambles
Hello,I am moving house and am interested in having Virgin Media broadband in the new home. However, my new address is not listed when I type the postcode in, despite my neighbours addresses being there.How do I go about adding this / checking availa...
Forgive my ignorance but could someone identify all the sockets/leads in the photo?I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband.My current package downloads 14Mbps maximum way short of the 23-53Mbps advertis...
Power went off this afternoon now back but hub not working
Hi there, I am still outstanding a delivery of home broadband kit- I originally placed an order on 25th September for delivery 2nd October, this never came and when I spoke to someone at virgin media eventually it looked like a system error as I neve...
Ever since we got the hub 5, the internet drops out once, twice, or three times a day, and comes back after 5min or 10min or 15min, and sometimes only after a manual power cycle. Hub 3 was MUCH more reliable. This is really a pain when in the middle ...
hi I’ve ordered a router which was supposed to arrive today but hasn’t. I haven’t received any confirmation or tracking details besides my order reference. I can’t speak to customer services as I don’t have an account number. Any help greatly appreci...
This is the only place I can find that I should be able to contact Virgin Media to change my internet set up date. I cant contact anyone either on the app, or website.. How are you supposed to talk to someone, or complete a form online???...
