QuickStart, set up and connections

Customer service no response

When the engineer came to install broadband pulled TV out and ripped my TV Arial socket out the back of my TV the one fixed to the TV so I've complained to customer service about 18 times every time promised someone will call me back within 2 days T...

Welcome email not received - no account number

Hi, I am a new customer of Virgin Media trying to set up an account with you to buy broadband upon moving into a new house. However, I am unable to register an account as I have never received a welcome email or letter with my account number on it, d...

Resolved! Virgin Media Connect App not connecting to Hub 3

I have connected Hub 3 via coaxial cable and it automatically activated, I am able to connect to WiFi. After the activation I have installed virgin media connect app but it is keep installing the hub 3 for long time and then failed with message “We ...

"In a few days' time we'll be switching Virgin Media on in your area!"....or not?

Hi,Hoping someone from VM can help me, firstly apologies if this is the wrong place I wasn't sure where to post this. Back on July 24th I registered my interest in signing up for VM and the Mega Volt bundle, and on Sept 22nd received an email saying ...

Virgin Media cable installation with no permission

Hi VM customer team,Virgin media have installed a cable to my neighbour, but ran the cable across my property (without my permission). Also used some grey cement to hide the wires. Could this be removed an properly installed within the neighbours bou...

Replacement CATV cover

Hello. The small CATV metal hinged door at the end of my driveway has broken and left an unsightly and dangerous hole on the public pavement. Can this be replaced please?It is Pomeroy Rd, B43 7LJ.

Resolved! Did i make a mistake signing up?

Received an email saying I would receive the box by post today. Nothing arrived. Received an email saying they had received my Gone Away form. No clue what that is. Never gone anywhere or filled anything. Cant sign in or get help as have no account y...

Email to boost broadband from 500mb to 1gig - ordered on 2nd Oct and nothing since then....

Hoping I can get through to someone from Virgin Media as i'm going round in circles on the phone, whatsapp and live chat.....I got an email from yourselves about an offer to upgrade from 500mb to 1gig on 02/10. I signed up and then got confirmation e...

Quick start kit lost

My QuickStart kit was delivered but not to me . Yodel have not recorded where it was delivered on 16/10/23. I have contacted them everyday 2/3 times a day. They won’t send another kit out till I can send photographic evidence of lost package!!! Also ...

No virgin media wall socket

Hi I have the same problem. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Becau...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts