HiHad an upgraded router to a hub 4. Issue is I have a TCP LED strip that had no issues connecting up to the last hub. Think it was hub 3, but won't connect to hub 4. Have complained to tcp about this who gave a few options to try. Nothing worked , s...
Virgin engineer called yesterday. Did a ok job at setting up the WiFi but left the outside wall box completely open work exposed wires. Virgin helpline says that's how it should be. Can't believe that's right... Someone can walk up and unscrew wire.....
Hi I was offered self install kit to be sent out I got this and there’s no virgin cables nothing in the house I’ve searched all over I’ve also been trying to get in touch for 2 days now with no success what can I do about this as my services have sta...
Hi there, I ordered a self install box that was supposed to be delivered a few days ago, but it still hasn't arrived. I have the documents that were emailed but nothing further, so am unable to contact with an account number. This is slightly frustra...
I have recently tried to connect my hub, however the cable coming from the wall has an m type connection, whereas the Virgin media wall socket cable has an m coax connection. I got an f type to coax adapter, as seen in the 3rd picture. However the co...
Hi, I received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. There is no other wall socket or anywhere for the round wire to go. is this not gonna work?
Do i need to return a hub 3 router?I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router.Do i dispose of it at my local recycling centreThanks
Hiya, So today my Virgin media installation was supposed to happen, after it being delayed 4 or 5 times waiting for the "outside works" to be completed but let's go from the beginning On 22nd of May I contacted virgin media via twitter to see if they...
I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I need to call an engineer out to fit this or is there a quick fix?
Hey,we have had exactly the same problem. We moved into our new home as students and are desperate for broadband because we need to study. However, as there was already virgin at this property we asked for a new self installation box as it tells you ...
