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Forum Posts

Making a complaint

Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief (ish) summary of my situation is below...I signed up to Virg...

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OBTBPAD by Joining in
  • 5934 Views
  • 7 replies
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Resolved! Neighbour can't log in to VM

Hi Anyone I recommended my neighbour to join VM. He did and it is all set up to go. However, he can't log in to do anything like setting up his email addy. Now, before Sky actually cuts him off, can you help him to get started please? He is not compu...

EddyFiss by Tuning in
  • 386 Views
  • 3 replies
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Moving Hub to loft

We have virgin connection from the outside box to the loft. I tried moving wifi hub/router to loft, router wifi light is green and steady, base light is also green and steady. But there is no internet. I have mesh network connected directly to router...

slostp37 by Just joined
  • 250 Views
  • 2 replies
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Fibre In Entire Estate Except Us

Virgin have recently released fibre in my estate (hundreds of houses) with the junction boxes and cables installed above ground, using the existing telegraph pole network. There is already a full system of these in place with what I assume is old pho...

Lyall12 by Joining in
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  • 3 replies
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WiFi not connecting to hub 5

Recently upgraded my internet to 1gig and received the hub 5.  The WiFi pod I already that was working with the hub 3 worked fine. Now IV swapped to the hub 5 the pod will not connect, even though it's in the same place and only around 10 feet away. 

Rob9987 by Joining in
  • 239 Views
  • 3 replies
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Internet keeps dropping out

For the last 2 months my internet keeps dropping out whilst I am watching videos on my PC and also using my Amazon firestick on the TV.  It happens at least every hour and case, every 15 minutes. It's as if there isn't enough bandwidth on the switch ...

Tony0402 by Joining in
  • 250 Views
  • 2 replies
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Installation

Hi All, How does the installation process work on block paving? Is it possible or shall I cancel my order? One area I’m concerned about is when does the process of transferring things across start? So for example we’ve stated we would like the land l...

hayli by Joining in
  • 448 Views
  • 5 replies
  • 0 kudos