Recent DiscussionsReconnection after building work Hi, I have had some renovation work to my home, which meant removing the existing virgin media connection. The main building work has finished, and I would like to have my home reconnected. There...Farcical Situation re botched install I need some assistance please regarding an ongoing situation, that would be bordering on the farcical if it wasn't happening to me. In a Nutshell, I was due to be installed at my new address after m...2GB showing as available when XGS-PON is not Hi All, I've been a VM customer for a few years and am currently on a Gig1 package. My current deal is coming to an end so have been looking at other providers, the upgrades being offered on my VM p...I have an exposed cable I need to report an exposed cable on my garden Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Cable Cut Hi, any info on how I can get anything done as cable outside my property was cut on December 24th 2025 by Wales and West Utilities working for the gas company. I contacted Virgin media who sent out a...Telewest internal box Hi, we are having a room replastered and there is an old and unsightly telewest box mounted above the skirting. The guy working on it said that he’s happy to snip and hide the cables but I wanted to ...Hub3 Unit Failed/Faulty People my Hub3 router faulted Monday 5/1/26 whilst I was away on holiday. Today Sat 10/1/26 I have attempted to interrogate the router without success - specifically the default password is repeatedl...Solvedintermittent signal in your area Hello, so i have the same problem since 26 december, im calling almost every week with the same problem. When i call they say there is no problem at all. Yesterday ive called, they said there was a p...Unable to use my new router due to cut cable Hi Virgin Media community, I have been trying repeatedly to get assistance from Virgin on getting my new internet set up, I have written up a full timeline of the events thus far in trying to get th...
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