QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Book engineer for installation

Hi, I received my self installation kit through the post today. Thought I’d set up up as the activation day is today and my broadband stops with my current provider at 12am. well turns out, I don’t have the wall cable in place for me to set up my hub...

Resolved! Virgin subcontractor damaged property

   Hi, I wonder if anybody could please point me in the direction of some help please. We weren’t at home one day when a virgin subcontractor entered our property without our permission so therefore trespassing. They have drilled a hole through my ne...

IMG_3999.jpeg IMG_4002.jpeg IMG_4001.jpeg IMG_3995.jpeg
151106 by Tuning in
  • 10 replies
  • 0 kudos

Fitting a new Virgin media wall socket

Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM so...

Alundar by Just joined
  • 3 replies
  • 0 kudos

No email or delivery confirmation

I received a welcome email and pre contract documents but no contract. My delivery was supposed to be today but I’ve received no further confirmation or delivery email. I’ve taken a day off work today to be home for QuickStart package arriving. I can...

Postcode Not Showing

My postcode EH24 9BY does not include and never has included all the house numbers in my street.It only contains the first houses that were built, although the street was completed in 2017It should show my postcode regardless of availability, and loc...

Trying to Cancel

Hi there. I decided to join Virgin afresh in readiness for a house move, but due to the time messing around between Virgin and O2 at point of agreement I decided to forget it and cancel. 10 calls later I am still being harassed about install dates, b...

Best broadband only deals retention?

Looking to downgrade my package and move to VM stream. Currently have maxit and sky sports (not HD) with 250mb, paying £64Think the best bet is to try and cancel and say I just want broadband and see what they offer.What have people got recently on b...

suguru26 by Joining in
  • 1 replies
  • 0 kudos