I Ordered Virgin media Broadband on the 02/11/2023 I've received an email on the 8/11/2023 saying we have received your gone away form what is this? I then received another email saying my hub has been dispatched with yodel who have delivered my hub ...
We had a second virgin box installed today and sky sports will not play on it - error code 100:70 shows saying "we are currently setting up your channel - this will be available soon" but it has been hours and despite resetting this and the main box...
Hi, could anyone tell me where online I can report a damaged cable?It has never been burried correctly since we moved in to the property many years agoNow worried it is going to cut right though at some point soon due to cars rolling over it
Hi,I appreciate this is possibly not the correct board to post this but could not find anything that seemed any more appropriate.I have recently been receiving emails from Virgin asking me to return equipment I do not have. Until today they have advi...
Having just joined Virgin set up our account incorrectly. This resulted in the wrong package being sent out. They then told us that it would be plug and paid. Which it wasn’t and resulted in and engineer spending over three hours at our house. I then...
I'm in the NG10 area (Area 30) and around a year ago all the metal cabinets were stolen leaving just cables sprouting out of the ground in the whole area. Are Virgin planning on replacing these cabinets? If so, when?
The customer service that we have received from Virgin media has been appalling.We have been waiting over two months to have our broadband installed. We were told originally we would have Wi-Fi in October, then it moved to November and now the date h...
I would like to switch to virgin media; however, I am unable to find my flat on the address list, I have checked my neighbours who live in adjacent houses on the left and right of my building, and their address comes up in Virgin broadband address li...
How do I arrange for an engineer to divert an external virgin cable so that building work can be carried. There doesn’t seem to be a way to do this on the VM website or on the phone ? Many thanks.
Hello thereI'm currently waiting for the delivery of a super hub 5 upgrading from my hub 3 today - will I be able to self install straight away and when will my new pacage be activated. Also I have seen the earlier posts that you can't use your landl...
