Recently moved in to a home and have setup Virgin Media. Have subsequently began to relay the front garden and the cable has not been buried deep enough, and has he cable is too short to relay myself lower into the ground.How do I arrange for an engi...
Hi all,I've ordered a quickstart that should've been delivered today,no sign and no message confirming a delivery date,just the pre contract documents.Any advice as to who to call?Thanks
I ordered a hub on 23rd September to be delivered on 30th September (today), but have not received any email to say it has been dispatched and it has not arrived.I have tried to call but I don't have an account number yet as all I have received is th...
My virgin media installation is done yesterday and when I checked the wall , I can see wall brick is broken , looks like it’s broken while fitting the device. I need this to be fixed please.thanks, 
At long last, yesterday I got the message that said that my home was Virgin Media ready and invited me to subscribe. The message suggested that the promotion code PREG35 could be used in order to get a £35 bill credit. However, when I started subscri...
Websafe settings show as off, but I'm still not able to access any content this blocks. I've been on the phone 5 times for nearly an hour each time. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. Not happy...
Hi there, newbie here I am having to come here as I can't seem to get a straight answer and I have spoken to three different advisors.My landlord needs to do a damp proof course in my living room which means all power points including the white virgi...
I had my FTTP installed on Friday 15th September, they physically cut my previous suppliers wire (BT) and installed theirs however they can not get it to work, I have had another engineer and same, says its IT, thing is, I have no broadband for my me...
Hello,I have 2 wifi pods working, I have a 3rd one but this was from an old contract so it is not active on my account anymore. VM won't send a 3rd one out due to this one being deactivated on the account and recognised as my 3rd pod but they are als...
