QuickStart, set up and connections

Hub 5.0

Got new Hub 5.0 package and connected all up and not working. What a lot of tripe.

Missold contract and again lied to

Recently took a new contract with virgin mediaon the 24 February was told at point of sale there will be no increase to your price till april2025yesterday received a email saying price going up by 8.8%in April???????Placed a complaint as basically no...

Quick start delivery not turned up

I renewed my contract with Virgin as was told about recieving new equipment, brilliant! However I've had a text from Virgin saying it will be delivered tomorrow, nothing from Yodel.Tomorrow comes, no delivery and 4 failed customer service conversatio...

How to cancel an engineer

How on earth do I cancel an engineer appointment? I’ve spent an hour on app trying to do it but no luck! Keeps saying I do not have an appointment scheduled.

2 week installation delay

<span;>Ok, I'm sure this has been posted already, but I'm honestly at a loss what to do next. My broadband installation was due on the 15th Jan, between 8am and 1pm. The engineer didn't show. I called and was told it had moved to 1pm to 6pm as exter...

I can’t get Virgin Media but neighbours can?

Hello,With the recent price increases I’ve been looking around at deals and am interested in getting Virgin Media Broadband + big TV bundle. I put in my address on the website and it states I cannot get Virgin Media. When I put in my neighbour’s addr...

Self installation - delivery date passed

I have the same issue I got the email confirmation and the choosen delivery date but this has passed I can't track my order as I can't create an account to do this any help would be much appreciated [MOD EDIT: Post split to create own thread. Sub...

Prepull Information

Hi,I'm hoping someone will read this and offer some insight.I've made the leap from Sky to Virgin Media and I'm waiting on the pre pull work to take place. Nothing extraordinary you may think but here's my issue.....My neighbour had VM installed abou...

Rename device on hub 5

How do I rename connection devices on hub 5, so I know what devices is on by names, I was able to in the past but now i just can't seems to rename the device

New Wi-Fi order

Hi, I made an order for Wi-Fi only but put a wrong letter in my email so did not get a confirmation email nor can I open an account.

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts