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Forum Posts

Resolved! New entry point for virgin media broadband

Hi all, I last had virgin media broadband about 8 years ago, and the connection is in the lounge, so I wanted advice that if I paid the £30 installation fee, would the installer be able to reposition it to my hallway on the same day, or would I need ...

Silver5 by Joining in
  • 865 Views
  • 3 replies
  • 0 kudos

New install and am in limbo

At the beginning of Jan I informed VM I was moving and arranged to take my services with me. All seemed good and then the Thursday before my move I got a call saying that my install was being put on hold as they were having trouble pulling the cable ...

CatMario by On our wavelength
  • 849 Views
  • 8 replies
  • 0 kudos

My hub was never delivered

hi I’ve ordered a router which was supposed to arrive two days ago but hasn’t. I haven’t received any confirmation or tracking details besides my order reference ( I have checked my junk). I can’t get through to customer services as I don’t have an a...

Failed Virgin Installation

HelloI signed up to Virgin Media Fibre to the property, for my property type the fibre cable comes from the telegraph pole. I got in touch today to get an update on my installation and it turns out because the telegraph pole has a "D" on it the pole ...

mjaybo by Joining in
  • 561 Views
  • 2 replies
  • 0 kudos

No welcome email

I signed up to Virgin Media last week. It said my parts would be delivered on Saturday 2 March. I have received and completed pre contract documents but haven’t received any emails including a welcome email with customer number so I can’t create an a...

gracepxx by Joining in
  • 655 Views
  • 2 replies
  • 0 kudos