QuickStart, set up and connections
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Forum Posts

Move wall socket box

We currently have the ntl wall soxkry in our living room but due to positioning our child under 1 keeps getting to the wires and trying to pull the box. We were hoping to get the box moved into the kitchen area. There was also a box there originally ...

Jmant0 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Brown Box Cover Missing

Recently moved into a new property and noticed that the brown box cover that holds the Virgin landline/internet cable from the outside of the building through the brick into our router, is completely missing.Was wondering how I would go about getting...

fuman by Tuning in
  • 10 replies
  • 0 kudos

Account number

I received a welcome email with all of my contracts regarding my order for broadband, but the space for my account number was left blank. My broadband should have been delivered a week ago, and when I tried to inquiry about its delay, I had to enter ...

How to connect to fibre optic wifi ?

Can anyone help ?During recent renovations the electric socket and jack for FO connection were removed. The remains of the cable was found coming in from main external cable.  Is there anyway I can connect to fibre optic without a hub, directly from ...

Irogoff by Joining in
  • 5 replies
  • 0 kudos

Resolved! Recycle or Return

Although this question has appeared before the answers vary and I need definitive advice. 5 months ago I was upgraded from Hub 3 to 5. The advice was to recycle the old hub. There was no label in the box but searches revealed that I could recycle via...