Hi VM After recent stormy weather some VM cables have come loose at my apartment building. The loose cable is quite low hanging and could easily be grabbed by a child. Is it possible for someone from VM to reattach the loose cable?Thanks  
How can I get a longer cable for my new router? The existing long cable is very old and the supplied new cable won't reach the route - too far from the electrical socket. Kirsten
I would like this title stay as it is.A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is ju...
I have the 1 Gig service and have been a happy customer for many years. However, that changed in January when I replaced my own router with one with a 2.5 Gb port. I'm running in modem mode. I was using a Hub 4 and thought I would upgrade to a Hub 5 ...
Got new hub and it comes with an Ethernet cable, power adapter and isolator cable (black and red ends)Question is I have nowhere to put the isolator cable, however plug in router to mains and an old bt Ethernet wall socket. We can see the signal but ...
Last time when I've upgraded to 1Gig I was sent a Virgin Hub 5 altough I have made a new contract a few days ago that said I have upgraded from 500mbps to 1Gig and I will get a Virgin Hub 5 and I am being charge £35 for activation. If I already have ...
We have recently switched broadband provider to Virgin from BT and whilst we are mostly happy with the service received we cannot connect any of the devices in our household (mixture of Apple & Android) to the VM Connect app - we keep getting the mes...
Hi, Recently had a self install kit, but preferably I'd like to be able to place my hub further away from the TV, but the included cable splitter is rather on the short side. Is it possible to request 2-3 metres of cable that I can use to extend the ...
I ordered Broadband with a new hub yesterday (8th April). When signing up it said the Quickstart installation package would arrive within 5 working days. I got a confirmation email saying my package was on the way and would be delivered on 11th April...
Need to move the router to a new position and the cable I have would be too short. Can I request an engineer to fit a longer cable?
