Hi,I am scheduled to move into a new address soon and wish to use Virgin media as my ISP,Unfortunately my flat does not exist in the database, the building number does as does a neighbours address Is there any way to get this updated so that we can g...
I joined virgin on 27th March. Quick start was easy but TV doesn't work. That's when issues and terrible customer service started. I won't list it all as I would be here all day. Let's just say nobody I have spoke to seems able to deal with any query...
A large chunk of Weston-super-Mare had RFoG rolled out a couple of years ago. The small estate I live on was missed out during that rollout (they did surrounding streets, within metres, but ignored us). Then VM took a bit of a break and started rolli...
I'm keen to continue my services with Virgin but the system says my new address on the 2nd floor doesn't have fibre broadband available. My neighbour who lives on the ground floor has full access and is a virgin media customer. I can see the brown vi...
Hi, our router has had a red light since Saturday. I’m now very worried about a fire risk, the router does seem warm?
Been waiting two weeks for Virgin's external contractor to do external work, will anyone actually come? My scheduled installation date was supposed to be tomorrow but I've now been told it's rescheduled, the external contractor visited my property on...
Hey all,I have moved in with my partner and she already has virgin media. She took out her contract in December 2023. My virgin media contract expires in November 2024. If I was to move mine across would she need to pay off the remainder of her contr...
Hi! Can I get a longer Router Cable please? The 1.5 m cable I've received isn't long enough and as I can see on other posts a 3m Cable is available. Thanks! [MOD EDIT: Subject title changed for clarity]
I'm tidying up my cables (trying to), and whilst I don't want to move my modem, I need to extend the Coaxial cable by about a meter, 2 at most so I can bring it up and over the built-in wardrobe unit and back down into the modem.Would I just be able ...
As above.Installation went well but the longer I think about it the more I'm concerned there is a problem.Streaming services (download) absolutely fine, issues however with (upload):Sending iMessages with mediaSending WhatsApp with mediaDropboxRing r...
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