Recent DiscussionsRed light flashing, trying to activate. I have an existing wire coming from the wall socket from a previous installation. Do I need to plug that into the router? Or do I plug the one i got today and plug into the left side of the router. I...My neighbour recently got connected but I'm not eligible for some reason Hi, I've been actively trying to get Virgin to come connect my house for years now. Filling in the form showing interest dozens of times but have had no success in the 10+ years of living at this p...How do I know what service is available at a given address? I am buying a house, hoping t complete in a few weeks. How can I tell what services are connected at that address? (without having to jump through customer service/robot chat hoop). I search the n...Area Reference code There seem to be a lot of queries from people asking for their area code in order to complete the process of linking the O2 ID to the Virgin Media account. I have the same problem - I signed up in Oc...SolvedAvailability - neighbours have it, why can’t I? I tried asking about this 6 months ago, but got nowhere. Thought I’d try again. All my neighbours have access to Virgin broadband. Next door’s Virgin cable even runs on my property. But I can’t p...SolvedRe-routing cable outside property I have my fibre cable run from the back lane of my property, pinned to an outside wall running along the wall, around a side gate and then around the outside gable wall of the house into the house. I...Longer coax cable Is it possible to get a longer coax cable to move router. Thanks Adrian Residential address registered as business Hi, I have been told my address is currently registered as a business address. It’s a 5 bedroom detached property, there is no business here. Customer service and sales have said that they can manu...Extension Cable Hi I would like to move my fibre broadband hub to the other side of the room can Virgin please supply with an extension cable or a longer cable? Engineer appointment for external cabling We had an engineer out the other week as we've been getting a lot of dropping of service. The outcome of the tests was that the outside cabling from house to box would probably need replaced and that...
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