Cable connection outages
I keep having broadband outages on my connection - I know there are issues currently being work on in my area - but was told to post here for a possible solution.I'm intrigued, but not sure what the expected outcome is.
Forum Posts
Outside brown Virgin Media cable box broken
The outside brown virgin media cable box / cover is completely broken and come off our wall. I am worried about this going into winter as the wires are all exposed - can someone help to fix this please?
Engineering work
What time are engineers allowed to start work outside somebody's property. Had a group of men here twice around 5.30am lifting flags and banging. The worst is the shouting all over the street from the men doing the work. Surely there is such a thing ...
Length of cable
Hi, I need a length of cable to extend the existing cable to move my router. Any recommendations would be grateful. Thanks. Daniel Smith
WiFi fixed.
Following on from my quick start Hub 5 not connecting. The engineer came and fixed it. He said there was a part missing from the box under my window. Simple fix. All good now.Mark
Change of Address
Hello,I put in an order for broadband, but move in date has changed. Is there away to change the date? or address of the hub delivery?ThanksDan
Resolved! Reroute external cables
Hi, I've also seen the previous posts re this subject and am hoping someone from the Virgin team can contact me. I have been unsuccesful so far, having used chat where I was promised an email, but this has not arrived.We are having work done on the o...
Broken Fibre cable
During some DIY my wife kicked the cable out of the hub and broke the connection. Is this a standard cable from amazon or do I need book an appointment from an engineer?Thank you
No Kit Delivered
Ordered a new kit to be delivered today (09/12) to my new property back on 28/11 and nothing has arrived. Bar getting a pre contract I’ve had absolutely zero contact from VM. Is this to be expected to get no acknowledgement at all and no new delivery...
Frequent Drops -No Ranging Response received T3 timeout
i have been having issues with the broadband service with frequent drops and speed no where near the averege or advertised speeds Currently between 267Mpb and 310Mbp where i am supposed to be get 1Gig fibre? my speeds usually sat much muhc higher tha...
