New installation
Why have I just been on phone all day and night for a new install , finally broadband working but no TV service only too be told al oad of garbage saying it is a global issues yet no neighbors or virgin check status says it's fine ,
Forum Posts
No follow up email yet about engineer visit
HelloI am disappointed that no follow up email has been sent to let me know when an engineer will visit our property prior to a request for fibre broadband. All I saw was a thank you, we'll be in touch message, but no ref number and I am beginning to...
Install next to gas mains
Hi all - new poster here sorry if this has been asked before ….ive had the external line installed from a telegraph pole outside. I have recently had my house rendered with a new silicon based render system. There is one area of the house where there...
New installed internet keeps disconnecting
Today i had transferred over to virgin media and had the technical install our wifi. I haven’t been able to stay on the wifi for longer that 10 minutes, it drops out and then comes back for a few minutes. I’ve tried power cycling and resetting. Here ...
New Super Hub 5 192.168.0.1 always re-directs to 'First Install Wizard'
Hi guys - I hope that you're well.I've just upgraded to Gig1 BB via a SH 5. I plugged everything in and waited for it to activate. Once this had completed I went to 192.168.0.1 via my browser which resolves to:http://192.168.0.1/common/first-install-...
Resolved! router in different room from phone & electric socket
How can I use new setup, my router is nowhere near where my phone is, can't run extensions for either, how do I get phone line working for changeover, landline is needed
New customer impressed with experiences so far
Just bought our first home and got Virgin Media M250 + TV + Landline for £25.50 a month which I thought was a great deal and going to tack on Volt when I can.The isolator cable in the quickstart kit was too short as I had planned to run cables over a...
Replacing Virgin Media Wall socket with one that is integraged into the wall
Hi,I have a Virgin Media wall socket, it's the white box in Picture 1. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable.I'm currently renovating my living room, including the electrics. If possible, I ...
Resolved! Exterior wall box replacement please
Hello, we have a broken external wall box, so the connections are open to the elements and it looks ugly (especially as we have just had our house redecorated and everything else is neat and tidy!).I have seen messages like this elsewhere in this com...
Deal claims 'Free Set-up worth £35' but in the pre contract documents it includes £35 one off payment
As a potential new customer to virgin, I am surprised to see how hard it is to contact someone without already having an account number- I can't get past the first automated menu options on the customer service line without an account number to speak...
