Recent DiscussionsDetached Cable Hello, Following recent storms, the cable between our brown box and router has become detached from the wall. Please can an engineer come to rectify? Georgie Detached Cable Hello, Following recent storms, the cable between our brown box and router has become detached from the wall. Please can an engineer come to rectify? Georgie Cannot access my account Good morning, I’me having an issue accessing my account. It redirects me to the Yodel delivery page saying my hub hasn’t been delivered yet, even though it has and is set up. Is there anyway I can ...Virgin fibre in house currently but when I signed up fibre cables were cut by 3rd party Just don't understand why I wouldn't be using the current virgin media fibre cables that are already in the house? Signed up to 1gb fibre should I not just receive a new router and TV box and not nee...Proposed installation route for fibre cabling My landlord has requested a proposed installation wiring route for the fibre optic service I ordered for my address (a third-floor flat). Which department is best to contact for this? I couldn't get ...Longer coax cable Hi, I am looking to get hold of a 15m coax cable with push fittings. Moved living room around and cable supplied is not long enough. I need the cable entry point for my VM BB moved Looking at previous posts, I believe the costs for this are £25, is this still correct? The entry point for the TV can stay where it is. The entry point wall I'd like for the BB is the room is the ...Services not available at my flat I've used virgin broadband at my flat 10+ years ago and now wanted to rejoin. But its showing as "not available" at my flat. However, it shows it is available for other flats within the same...Xgs pon rollout existing customer Hi I’m in birmingham and I have virgin 1gb on coax. When can I get xgs pon? If it’s not anytime soon I’m going to move to fusion fibre.. thanks How do I get VM fibre with so many hurdles? We only have a BT/Openreach copper wire connection which breaks down constantly. No plans for at least a year to put in BT/Openreach fibre. VM is my only option but I can’t sign up online to change p...
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