QuickStart, set up and connections

No welcome email or confirmation

Hi, I went through with an order the other day but just only received my pre contract information nothing else since. I’ve had no confirmation of yourselves just wanted to check it’s all gone through ok?

Need cable in conduit and box on wall for moved higher

I'm a existing customer and having a new pressed Concrete drive in the summer. The current cabling runs under some chippings from a wall which is also being removed. I basically need a conduit for the cable to run from street to my wall mounted box a...

Connection unstable

After finally getting the Hub3 working, the Wifi is tragically unstable, it's even worse when you use VPN service. Dropping off every 10mins, can't even get a stable speed of half of what it should be. Ethernet cable connection is also not stable 100...

VM connect not connecting hub 4

I have also had the same issue for the past four months. I have done countless reinstall and router restarts but nothing seems to work.

Broken outside box cover

Hi just had virgin broadband installedinstaller broke the corner of the brown box outside so no longer rainproof how can i get a cover sent out so i can repair this?

superhub 3 constant red light

superhub 3 has constant red light , i have tried everything suggested , turn off and on , reset , etc . doesnt feel hot but needs sorting , will i be able to get new hub sent out ? thanks .

Move router

Hi hope this time I’ve put this in the correct place we are revamping the living room so want to move the router to the other side of the room 3 metres max.the white cable coiled up in the white box appears to be long enough to reach.Are there any is...

Need account number

Hi,i have not received a welcome pack, so have no idea what my account number is.M

Help to move outside cable

I'm looking to move the outside cable as it currently runs right across the lawn which is difficult to not damage when doing garden work. I want it to run along the fence and the house. The brown box also needs replacing. Looking to book a call out a...

Permission to dig road

We purchased our property in October and our installation date for Virgin Fibre was originally January but has been put back constantly and it is now May. Virgin say it is because they need permission from the council to dig the road. Has anyone know...

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