QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Nowhere to connect cable

I ordered quick connect broadband.I was not aware there needs to be. Virgin portal to screw in the round cable to? We don't have one on our walls. There are some old antenna portals but they're in another room.At the moment I've just plugged the yell...

Nanci by Joining in
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virgin cable green metal box on the street

Hello, I would like to request to be removed Green cable box that the green metal box in front of my house.                          I checked with BT but they say, the green metal box is owned by Virgin. For the past three months, the metal green bo...

pito by Joining in
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Resolved! No broadband for 3 months

I had fibre broadband installed on the 5th September. It's now 3 months later and it has never worked. I live in a corner house and I've been told the installers connected my house to the wrong hub outside, i.e. to the hub on the wrong street. I've h...

Router options

Wonder if anyone has any recs… recently upgraded to the hub 5 1 gig speed. Plugged in the new router and ran a speed test next to the router which was running pretty fast (over 750 mbps) although the coverage was terrible. WiFi would drop out even ju...

lexed by Joining in
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