Smartphone to Hub connection.
I can’t get my smartphone to connect to the hub, I’ve tried turning the hub off for 10 minutes and it’s still saying it can’t find the hub, any ideas please ?
Forum Posts
What do I do with the internet box when I move out?
Sorry if this is a dumb question, but I’ll be moving out my flat next month to a student accommodation so cancelling my virgin internet. Do I just bin the box or will someone come to collect it? Thanks.
Resolved! No construction team
I am a new customer and requested new cable installation including outside external work to be completed..The outside construction team have missed 5 appointments to complete the external work. When a internal engineer turned up he cannot complete t...
What size conduit for fibre to be pulled?
Finally after over a year of being excited at the prospect of fibre being installed in our area and months after the boxes were lifted on the poles we now have an install date - the 24th October - yay...However, where the cable needs to run too is no...
Resolved! Compensation/legal action against virgin media
To summarise a very long stressful and frankly ridiculous situation.I haven't had any internet with virgin media for the last 2 weeks, and I still have at least 2 more to endure; I think it's time to escalate this matter to a third party arbiter. If ...
Impossible to leave Virgin Media with dignity! Be warned.
If like me you are sick of the annual bluff of leaving to get a better deal, be warned, actually leaving for real is almost impossible. After 3 perma-hold phonecalls, and 2 terminated web chats, I eventually resorted to a service termination letter s...
Resolved! I don't have virgin media wall socket
I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it.Can I have engineer visit and setup it?Thank you.
Yodel have lost my package
I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. I contacted their support team via live chat to be informed it would be delivered Wednesday. This unfortunately did not happen again. I ...
Property damage by VM technician
Any advice PLEASEI had a VM technician visit to move my hub to enable me to attach the new phone connection to the hub, the hub was open where near the phone, on 15/9/23. Yesterday my Internet stopped working so I moved furniture to make sure all th...
New Address Not On Your Website
Hi,I am wanting to join virgin media but my address does not show on your website. Neighbours in my street have your services and our house has a virgin media box installed for the services. Can you help please? As this is impacting me massively with...
