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Resolved! New Fibre pre install prep work

Good evening all,Long time BT customer here, still in the dark ages with 38Mbps connection.Virgin media recently laid and installed cables and exchange boxes close by to my home, Ive ordered Fibre TV and Sim.I am a little concerned about the pre inst...

Moving external cables

Anyone know how I can get an engineer out to move an external virgin TV cable? We’re having building works done and we need to move it about 5 m. I can’t see anywhere online that allows you to schedule a call out (assume I’ll need to pay). 

Amjack by • Joining in
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  • 7 replies
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Virgin media wall socket

Hi I’ve just joined VM for the broadband package and it said I was suitable for quick install.when I go to plug in the isolator cable, there is no VM box on the wall and nothing similar. I have an antenna plug or a BT 5c socket but nothing else. when...

Rachael7 by • Just joined
  • 287 Views
  • 1 replies
  • 0 kudos

Gone Away Form - No response

Hi,I am moving into a new property and applied for Virgin Media M350 on the 25th of January with a delivery date on the 29th. On the 27th, I received an email saying that my Gone Away Form has been received and to expect an answer within 48 hours, po...

QuickStart up kit hasn't arrived

Hello.I've recently signed up to virgin media for internet only.I've recently moved and had a rough moving in date of the 15th Jan but the day got pushed back to 24th.So I called up to inform you guys of this and tried to get the delivery date pushed...

No internal socket

I'm looking at getting virgin broadband, however I do not have an internal socket. I have the connection box on the outside of my house but it looks like the internal socket and wiring have been removed. If I chose to join virgin, would it cost me an...

Lloyd180 by • Joining in
  • 370 Views
  • 2 replies
  • 0 kudos

Bungalow installation query

Hi guys, hoping someone can answer a few questions I’ve got. Live in a bungalow and currently have virgin internet. Brown box on the outside wall and white box in the hallway. Looking at getting TV into the bedroom and the lounge. Don’t really want t...

kadhav by • Joining in
  • 315 Views
  • 1 replies
  • 0 kudos

Change Delivery address

Hi,I have placed an order for broadband this evening and selected the QuickStart set up option. I do not move into my new flat until the 9th of feb so need the delivery to be sent to my current address or held until my move in date. I do not have my ...

ItsDav by • Joining in
  • 412 Views
  • 2 replies
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Resolved! Engineer failed to arrive… twice

Hi All just looking to see if anyone has had the same problem and if so how you’ve escalated you problems with virgin, ombudsman or ofcom. we’ve basically asked for an engineer to come out and move our hub next to the tv so we can get live tv. Engine...

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