last year we moved into a rental place which had no running internet connection, we chose sky because virgin did not offer fibre yet around this area. they had to drill into this property to run a new connection after permission from our landlord. No...
Hi, I’m tearing my hair out a bit and hope someone can help! I saw a very helpful response on here earlier giving someone really clear and extensive instructions to contact Virgin to arrange for someone to come and move our wall socket where the Virg...
I’m posting again in the hopes that someone maybe can kick start the process of getting my pre work done. I can’t bring myself to type everything up again but since my post in here 5 weeks ago regarding this, nothing has happened except the person wh...
Good afternoon,Just after some advice, currently live on a fairly new estate and have Nowtv fibre via copper comming through the underground ducting.Engineers attended 2 weeks before live date to do pre pull works, on live date engineer advised that ...
I signed up for Virgin Broadband, with the self-installation kit due to arrive on 27/11/2024. This did not arrive, and in the end I had to chase Yodel to find out that the parcel had been lost in the depot. I was then informed that I had to contact V...
When I sign into Virgin Media it says out for delivery on the 4th, there's no tracking number in my account, no emails or text from Yodel.Yodel can't help either because I don't have a tracking number.I've took time off work and waited in for 2 days ...
I received an email telling me how to update my box to the new 360 software, but there is no “update” app showing.i have rebooted and disconnected from the mains but still no update showing. what should I do?
HiI'm a new customer and ordered broadband on the 18th March, with a delivery date of 21st March.Didn't receive anything yesterday, and the only emails I've received are confirmation of the order and pre contracts. I don't have any account details so...
Where do I order the TV broadband Splitter to ethernet X2 cable the one that comes with your TV and router package.The reason the sleeve has it's own 11/2 inch split on the TV coax cable that comes out the splitter.I've tried to do it by phone but sh...
Hello,I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcod...
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