Hi, can anyone please advise as I'm going insane with this. To make a long story short.... I signed up to Virgin media almost 2 months ago, speaking to a web agent to build my package. I paid extra to upgrade the internet to Fibre 1Gig, since broadb...
I spoke to an agent online last Thursday as my hub had zero lights on. They said they would get new equipment delivered out to me and would take 3-5 days. Tomorrow is 5 days obviously as we had the weekend. But I’ve had no confirmation or emails abou...
Hi, first post hope you can help.So I've plugged in my Hub 3 start up kit but I'm getting nothing apart from a flashing green light.Thought virgin only sent out kits to households where broadband would work.Never had it before and the socket on the w...
We joined virgin last August and to be fair the service has been great. However, i've noticed recently the cable going from the street to the house has become visible in our driveway and worried the cable could get damaged and affect the service. Wou...
I am moving to a new build estate in a month. I am having a VM broadband contract which I want to carry over to the new house. The developer informed me that VM has the infrastructure already set up in the development estate but my address is not ava...
Hi, I am struggling to identify my Hub 4's IP address. The network is set up with the Hub in Modem mode. The third-party router, however, has claimed 192.168.100.1 for itself, and it consistently answers its HTTP call. I tried 192.168.0.1, and any...
Hi there,My street / area is enabled for 1gig service as the person at the end of my row of homes is able to get the service when I use the postcode checker. However, my address isn't showing as available and I've completed 3 of the forms on the webs...
Having just moved house I wanted to set up virgin media as the broadband speeds on my street are not great and we had a 1gb connection previously.All addresses are listed on the street for the service apart from mine and next door. The Address the ot...
I signed up a month and a half ago - have had the WIFI installed for 2 weeks - at installation we realised they got my number wrong (technician showed up and said he tried ringing but it wouldn’t go through so showed up at around 6 in the evening) th...
Good AfternoonI have not long been in my property and I discovered this weekend that the CATV cover is missing. This has left a hole in the pavement at the bottom of my driveway which could well be a hazard to pedestrians, not to mention my children....
