Red light on hub
My hun has a constant red light when I used to be white. I've tried rebooting it and resetting it via the app but it's still red. After reading many posts I'm concerned it's over heating but is well ventilated. Would like some help
Forum Posts
How exactly do you get VM to pick up return kit?
I'm special needs, and need someone to collect my return VM equipment now I've left. But in spite of that they keep pestering me by text about using the return pack (received) and there's no apparent straightforward option on their system to simply r...
Semi-detached house, next door has Virgin access but we don't?
Hi, current VM customer and moving to a new house in January.The new property is an old (18th century) house that was split into 2 semi-detached houses in the 1970s. VM support are telling me that the next-door property to ours has a VM connection bu...
Resolved! Hub 5 won’t go to Modem Mode
I recently went away and noticed my vpn to my house stopped working whilst away. When back I checked all settings and found my hub 5 had returned to router mode for some reason. I logged onto it on 192.168.0.1 and tried to change it back to modem mod...
Virgin media install delayed by a year
Hey peeps,I helped my dad order virgin media internet way back in early January. Ever since then every install date or engineer visit was slipped or rescheduled due to god knows what kind of issues. I’ve tried calling them, chatting to customer suppo...
Re: Installation taking forever
Hi @John_GSI have been a Virgin customer for over 10 years and always received an excellent service. However, since we moved home in September, the installation date has changed 6 times:First date: 12th OctSecond date: 26th OctThird date: 10th NovFou...
New customer.
Hi, last week I decided to rejoin virgin broadband again. All was going will during the sign-up until yesterday when I received the email that fills even the faint hearted with dread."Not long to wait now' from Yodel. As you can probably guess, I've ...
What’s the wait for signing up again as a new customer?
To caveat I’m a sample size of one and realise the plural of anecdote is not data. Saying that, the grass has not been greener with my new ISP. Just out of interest so all my options are on the table, how long to I need to wait before I can classify ...
Dangerous Cable installation on street
I just moved into a property and the previous tenants had VM. The cable into the house comes inexplicably from the pavement on the street outside, through a piece of stone on the driveway in such a way that the cable is exposed and dangerous. I tried...
