QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Random Connection Drops.

I appear to be getting random connection drops.Here is the stats from my hub 3.0Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID13870000005.540256 qam3221390000005.638256 qam131470000005.938256 qam241550000...

MacmillaN by On our wavelength
  • 16 replies
  • 0 kudos

Brown box and green cable

Hi, I recently moved into a maisonette that previously used virgin, I don’t use virgin but it seems whoever has been here previously has but there have been a number of unnecessary wires connected. There are only 2 properties in this building so the ...

FAD1963 by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Installation appointment disappear

Hi there,  I made my 264 MB broadband service appointment on 18/11/2023, and the installation service will be taken on 22/11/2013, but the installation routinely disappears Although I had tried to contact customer service by phone or WhatsApp, it wa...

Rescheduling an engineer

Hello. Virgin wanted me to have an engineer for the phone line to change from normal phone line to the newer way virgin scheduled an engineer for this Thursday however wondering how I can reschedule it as I've got cadent gas doing extensive road work...