Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. My understanding is you can only get the quick start kit if the house has had VM in the past. It’s been delivered and it turns out I don’t have a wall socket f...
Hi I'm planning to move my living room around and relocate my router and tv box. How do I book an appointment?
Just signed up to an 18 month brand new contract on 6/10/23 for Broadband & Stream, never had Virgin before cables laid a few months ago, had the email last Sunday 1/10/23 to say Virgin Media Services are now available on my street, had a text the ne...
Around 4 weeks ago I noticed that my 350mbps line had dropped significantly to around 35mbps. Contacted VM to complain. My wife works from home and was having a nightmare trying to connect to and stay connected to her work server. The more devices we...
I had to call an engineer out to finish my set up. Turns out the previous tenant cut the cable to my property. Engineer said someone should arrive today, but so far no show. I've tried contacting VM but I'm left waiting on a web chat due to busy stat...
Hi, The junction box to our house has been damaged and requires repairing. (if this is not the correct channel, can this message be passed on to the relevant departments please Kind regards [removed] [MOD EDIT: Personal and privat...
I had the letter saying I could terminate without penalty and the date was set for today?The phone service transferred on 3rd October and Virgin reduced my bill from £39 to £22 and the Bill says Closing Bill.The modem disconnected at around 10:00 and...
Tried numerous times to register a password on the app.
Inital order placed on 18th September for October 3rd, then we got delayed until November 24th, called up and after an hour got it moved back to October 11th and many apologies from the agent later hung up relatively happy. 9th October we get delayed...
Hi,I recently switched to VM landline and broadband/TV.Broadband is fine but no dial tone on the landline phone, no dial tone, it's never worked.My VM hub / router has an orange light lit at the bottom all the time, but on this forum people seem to t...
