QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No vm wall socket

Hi,I just moved to a new house and got my virgin media kit today. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. There's an openreach BT white box in the wall and there's 2 b...

Eva63 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Green light flashing on initial install

I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. It has done for over a couple of hours now. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Ho...

ol6556 by Joining in
  • 7 replies
  • 0 kudos

Need to relocate router

We're moving our front room round a little, and I need to move the tv to the other side of the room, and therefore relocate the router. I've tried arranging by phone but it's almost impossible to get through to anyone! So I'm hoping someone will get ...

When is Virgin going LIVE

SpoilerVirgin cables were layed back in May this year by Svella Connect, then nothing until this month Sept, not digging channels etc,. But pulling the grates up to insert cabling,I asked if this was Virgin Media, he said yes & they were a different ...

Resolved! Can't find wall socket

Hello everyone,I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the ...


What is the status of my account?

I have had yet another extremely frustrating conversation with Virgin chat about my contract. I am unclear if my cancellation went through correctly. The agent told me that I can only cancel exactly 30 days from the end of my contract. I posted a lin...

LottaM by Tuning in
  • 14 replies
  • 0 kudos

Missing power cable from box

This company is terrible, I've only just joined and I already want to leave.I've ordered the TV box and it has came without a power cable. It's impossible to order one online and its also impossible to talk to a human on the phoen to explain. What am...