My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...
HiI am already a residential customer but needed broadband in a 2nd property. Unfortunately the other property used to be a business (now residential) but the address change has not been processed on VM systems. For this reason the only service avail...
Hiim due to have my services installed on the 21st there has been absolutely no contact since and customer services is terrible absolutely no way to even find out if the services are going ahead when it’s been three weeks or more from I signed the co...
Hi I’m a new customer waiting for installation confirmation and contract confirmation.so far have made 4 lengthy phone calls to the customer service team. This is a very very slow and frustrating process. Especially as the main issue is I have no acc...
Hi guys, just got the self start and quick install guide but the socket needed to plug in the round cable doesn't exist in my flat? Does anyone know what else I could do?
greetings-im looking to move my virgin router -is it possible to purchase a new cable from the wall to router -the length would be under 3m -many thankscheers BatmanSWFC1
HiI've still got issues with cables hanging across units and other structures at the rear of one of our blocks. I raised this several months ago. Please can you advise when this will be addressed?Many thanksMichelle CarsonNeighbourhood Response Offic...
Recently moved and VM told me they cannot offer me any services. There is a telecom manhole and a green cabin within 1m of my property, bu7t VM state they cannot supply me.I spoke to an engineer last week that was in the manhole and they were install...
Got new Hub 5.0 package and connected all up and not working. What a lot of tripe.
Recently took a new contract with virgin mediaon the 24 February was told at point of sale there will be no increase to your price till april2025yesterday received a email saying price going up by 8.8%in April???????Placed a complaint as basically no...
