QuickStart, set up and connections

Ridiculous delays on installation.

I was originally scheduled for install on the 26th of October. Then that was delayed to mid November then December and now it was supposed to be today (2nd January) no one has shown up ever. Every time I phone/contact support they give me the same ru...

I Need a Virgin Media Wall Socket

Dear Virgin Media Team I have received the start-up kit, but we need a Virgin Wall Socket installed at our home. Can someone please address this on priority. Regards, Rashik [MOD EDIT: Post split to create own thread]

Urgent need help - can I get Virgin Media?

I really need to speak someone that can sort this issue out for me . Im moving into a new build on the 11th of january and found it only has open fibre network . none of the companies that provide ive never heard of so i want to go with virgin. Whe...

Moving cable point to relocate router

Hi,Just moved into a house and signed up for Virgin Media. Previous owner had VM but the location for the router isn't ideal so would like to get it moved if possible.Anybody know how to go about arranging this? Thanks

Change of Broadband delivery date

Hello, i would like to change the broadband delivery date but somehow i dont see anywhere the option to do so?

Broken outside box

My outside box is broken and no longer fixed to wall, can this be fixed if so what is the cost?

Resolved! Service Availability - Address Issue

Hi All,Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has availability, but not my property. All the neighbours who...

Order not receievd gone away e-mail

I am moving from Cyprus back to UK early February. I placed a Broadband, TV and mobile order on the 22nd of December to ensure everything was ready for our return. Our kit was supposed to be delivered on the 28th of December. However, a family member...

self install kit not received

Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Virgin regarding the delivery status of the order.The onl...

Resolved! Technicion review

I reciently had a Technicion visit to assess an issue I had with a replacement HUB4I have never recieved a review invitation & would like to send positive comments his way. How can I do this please.Dave

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