After waiting 6 months from build to being able to order I finally placed my order. The preinstall (3rd party) team turned up on the 5th Sept (less than 24hours after ordering!) and did the outside work. No issues. Virgin installer turned up on the 1...
 Hi all, I’ve been away on holiday the last few weeks and have come home to find the Virgin media box outside my house has been damaged/is hanging outside the housing. Would it be possible for someone to come and take a look/repair this?
How do you go about arranging for VM to relocate your router to another location. I want to move mine from my kitchen to an upstairs bedroom.
I have been a member of Virgin Business for around 8 months. I still have 15 months remaining on the contract. I have recently moved house, and I informed Virgin of this. I checked online if my new property could be serviced, and it turns out it coul...
Hello, the previous owners used Virgin media and there is still the brown wall box and cabling outside the front of the house, how do i have this removed as it is unsightly. We are no longer Virgin media customers.Thank you Roxanne
Hi I'm new here so please be nice My home hub red light is permanently on and it's getting hot. I've tried turning off for a while but no success. My biggest problem is that I can't contact vm during normal hours, the chat bot is worse than useless a...
Hi all Can anyone help me find the relevant department? I have been given approval by the council and highways for a drop kerb, one of the conditions are as follow "There is a virgin media cover in proposed location which will need to be strengthened...
Hi,I recently signed up to the M500 package and then used volt option to supercharge to 1gb speed. This is being reflected on my account however the download speeds are exactly the same as previous and 512 mbps. I am connected directly to router with...
HiI have spoken to multiple call agents about this and don't seem to be getting anywhere. My address is not listed on the website, originally this was due to the address not listed with Royal Mail, this has been updated and now Royal Mail list my add...
Hi,I have just moved into a flat in Belfast. Whenever I went to check virgin availability, every other flat showed up bar ours. However, the previous tenants had virgin internet, as shown by the virgin box being installed.Is there a way for me to rec...
