I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...
Hello, I have the same issue - that my Omni box cover appears to have fallen off. Please can you advise how I can report this and get it sorted. Thanks.
I have recently became a new customer. I was suppose to get an engineer out on the 1st of may but has now been chaged to the 20th of april. I was worried because i have no equipment sent out yet, any help?
Hello, There are cables running through my garden which need removing, they are not in relation to my internet connection and I can't guarantee they won't get damaged and as you can see they are in the way. They were there when we moved in and I hav...
Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...
Hi all,We are currently getting a house extension where the old living room is going to be the kitchen and the TV box is now going to be around 15m from the current entry point of the cable.Can I extend the cable under the floor myself or is this som...
I am about to start re decoration in front room and want to move the tv set up to the other side of the room. We are creating a media wall and want to know if an engineer can not only set up the connection the other side but also set the cabling up b...
I was supposed to have my pre-install today, second attempt, and as you can guess no one has turned up. Even though I was assured by customer services that it would happen today, quote "I'm personally apologize you on the delay, John! I will have thi...
My wife and I recently moved to a one-off new build home in a built up area of Surrey, and we are trying to figure out how to get connected up to Virgin broadband. Our neighbours on either side have access to gigabit speeds with Virgin, so we just ne...
