Re: Why can't I get virgin media both neighbours have it?
Hi,I’m having the same problem where I can’t get VM service but neighbours next door on both sides can. Please can someone assist?TIA
Forum Posts
External cable repull
I have been waiting for the external cable re-pull since the last week of March and virgin media don't bother to work on it. It's already June now and still not fixed. I don't think it should take that long and when I ask to cancel my contract they a...
Resolved! Re: Connect app not seeing hub 5
Hello, yep you guessed it i have same problem only had virgin for 4 days are they going to fix this glitch?
Resolved! Moving cable
Hi, I'm having French windows installed and the cable goes along the bricks that are being knocked out. How much to have the cable moved down a couple of bricks lower? Thanks
My neighbour can get access to Virgin Media and I can't
Hi there.I live in a first floor flat. When I check the post code checker my neighbours across the hall and through the wall can both get access to Virgin but I can't.Has this happened to anyone else? Is it worth pursuing? Don't want to waste my time...
New customer - router not turned up!
Hello, I am moving into my new house next Wednesday and I ordered my virgin media connection about 3 weeks ago and it has not turned up. I can’t contact anyone as I don’t have an account number or area code yet. Can someone help me please find out wh...
Self installation package not arrived
I ordered a broadband package on 22nd May to be delivered to my address and the scheduled delivery date was 25th May which is last Thursday, it has been 5 days past the delivery date and i9cannot track where the order is due to no account number and ...
Virgin Media Socket wrong place
My vm socket is in the passage way, the wires aren't long enough to reach into the sitting room and I can't seem to find a way to get in contact for an engineer to come out. I understand there's a charge. Please help
No order confirmation received. Received an email stating a 'Gone Away Form' received.
I ordered virgin broadband 22/05/23 and recieved my pre contract documents etc via email. I then recieved an email on 27/05/23 stating a Gone Away Form was received by virgin and I would get a repsonse in 48 hours (I don't know what this is and I did...
Outside cable cover - faulty
Hello - I have seen other posts with similar issues and hoping someone can help us.This is the state of the cable cover outside our house where our service enters. It falls off all the time and is liable to render our service faulty due to water ingr...
