I've received a starter kit today. It does show the green WiFi connection and does have a blinking base light. Nothing else. It can't get connection to the virgin internet. I did activate the equipment through the phone number, I did receive the conf...
I need an appointment for someone to come and repair by external brown box, and check the wiring. Recently box the house and the brown box was already damaged. Thinks issues with wiring is keep making my WiFi drop. Can someone from Virgin contact me...
Hello, Earlier today I set up a contract for broadband on the phone. I have yet to receive a confirmation email with my account number. I have received two text messages with links to review pre-contact documents and provide consent. When I click bo...
Can anyone help?Virgin laid the cable too superficially and with no slack. As a result I cannot bury it into the flower bed against the front garden wall (they just rested it on top of the soil and over the retaining wall onto the gravel path) nor un...
Please assign someone else to deal with this, who is not overbearing and inflexible.I am NOT answering your questionnaire, designed to decide if you "need" to send a technician / service person because I am NOT going to accept a visit from one. I h...
Hi all been browsing on the website to try and book an engineer to move my hub to a different room. Can anyone help with this matter?Many thanksIan
 just come home to nicely cut grass and this hanging off the wall!!! How do I get an engineer to come and fix it?
I'm also wanting to move my hub to a different room. Can anyone help me with this please.Thanks
I registered for VM in March and our install date has been moved for the 5th time, this time to the end of May. No one has any answers for me, every time I call they say it's definitely happening on the new date and then it moves again a week before ...
Hello,I've been looking for help on this one and replied to some other topics with no success, so I thought of starting my own topic - hopefully I can get more information.Virgin Media seems to be available at my postcode/building ... but it returns ...
