Recent DiscussionsExtending virgin cabling Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep th...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...no show from engineers I’ve now wasted two days and no contact no show from engineers and 12 hours on phone to various depts promised call back still nothing three days on !!!! Absolute shambles would Richard Branson put u...Re-location of Wall Socket Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We wo...New build not listed but Cable is in. Hi, We are a new street with 4 new houses off a main road. We have pulled the VM cable into the each house from the main road which has also been connected to the VM network by the VM engineer ...Adress not servicable I live in Girvan Nexfibre has installed equipment on BT poles and nieghours aound my home can acess virgin in fact most of the town can now have Virginmedia also openreach has also installed on the s...Does moving home start a new contract term I have an 18 month contract that started in July 2024. I believe this contract ends on 22nd Jan 2026. I've asked to move my current connection to my new address this Monday, 15 Sep 2025. I've receiv...SolvedMissing outside box cover Good evening, Hopefully someone can help, I've tried calling VM but couldn't get to speak to a human. We've come back from holiday to find our outside Virgin Media box cover is missing with the c...Other homes in my street are on virgin but I cant Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. T...Entry point move How do I get the entry point moved at my house?
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