As per the title, I’ve received my home installation kit, however my property currently has the old diamond cable wall socket in a very awkward place. Are you able to provide a longer round cable, as the current one provided is far to short?
Hi!I ordered my virgin media broadband via O². I got welcome letter and so many emails but none with an account number. Broadband working, set up since 1st November, but im still not able to manage settings/my account. Where can i get that?Thank you!
Hi,So I'm due to move in to my new flat on the 9th. I set up and signed up for virgin internet on the 3rd, and when doing so it allowed me to choose the 9th for delivery, great. The following day I get an email saying it's been changed to the 16th at...
The order I placed isn't showing up for upgraded broadband CH2053782504.I'm even able to select the upgrade again on the site.
I started with the 1Gig servicei noticed I wasn’t getting the speeds as advertised (around 700MB)In May a tech visited my property and said there was an issue with my cable. Basically the wrong type for 1Gig. He stated he would make arrangements for ...
Hi, Sorry for hijacking this topic but I, too, require a visit from a tech to sort out my changeover. My hub is upstairs and my main phone is downstairs. I cannot move my hub near to my phone so I think some rewiring is necessary. Can you help with b...
Just moved into a new place, check if our postcode had virgin media access, which was confirmed. Found a trailing cable in the flat, but no virgin media box. Have plugged in the router but haven’t got an internet connection for a couple of hours. Rou...
From memory they won't negotiate unless that contract is ending within a month/4 weeks. Is that right?What timeframes have people spoken with the leavers team and go a decent deal?
My broadband stopped working suddenly this morning. The router appears to keep rebooting itself. It's a media hub version three. I usually use it in modem mode but it's now out of modem mode since resetting it as suggested by Virgin Media. I now can'...
New customer was due a quick start delivery today . At 10am yodel status changed from out for delivery - to driver delay and back at depot .i called Virgin customer service and was told to first check with yodel - I politely declined , so then advise...
