QuickStart, set up and connections

Will I get a better deal?

My contract runs until November.I'm currently paying around £76 for max it TV, 500mb broadband and a phone line with only calls at the weekend (which we don't use).The price is going up to around £112, but my contract runs until the end of November. ...

Moving router

Hi. Currently I have my Virgin router in the sitting room at the front of the house near the TV and the reception isn't great in some of the rooms. I'd like to have it moved to somewhere more central and understand Virgin can do this for a £25 fee. P...

Site Survey

Hi AllPlease help. I intend moving to a property and I have called 0800 052 1734 to book a site survey. Instead I have been transferred to the sales team, stating a I need a new account. The sales team says the pre-installation team needs to book the...

Move hub / second box

Hello Forum team can someone help me book this in, they can’t do it over the phone thanks

Moving Router

Hello, I would like to ask a Virgin Media engineer to move my network access point and my router from livingroom to my office, which is from the east side of the house to the west side. I think the engineer may need to relocate cables, it won't be a ...

No confirmation email for installation / contract

My install date is for today but I haven't had a confirmation email. Thank you [MOD EDIT: Subject title changed for clarity]

Hub 5 x flashing red light

Came home to my broadband not working. Red light flashing. Reset the system with reset button and internet comes back on for around 20 seconds (white light ) then flips back to red again. Rang virgin ; escalated to tech team and now have to wait...

metal splitter for tv and internet cable

Good Morning i am need of someone to help me due to have tv and broadband but with the new splitter and i am looking at trying to get the old metal splitter with the cable and i was wondering if i buy a splitter from screwfix and just use sky sat cab...

Re: Moving router

Could one of the forum team please reply, I would like to move my router please

External street wall dolly box cover

The Dolly box cover has disappeared leaving cable exposed. How can I get it replaced?

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