QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Moving cable

Hi, I'm having French windows installed and the cable goes along the bricks that are being knocked out.  How much to have the cable moved down a couple of bricks lower? Thanks 

Josheppy by Joining in
  • 11 replies
  • 0 kudos

New customer - router not turned up!

Hello, I am moving into my new house next Wednesday and I ordered my virgin media connection about 3 weeks ago and it has not turned up. I can’t contact anyone as I don’t have an account number or area code yet. Can someone help me please find out wh...

Self installation package not arrived

I ordered a broadband package on 22nd May to be delivered to my address and the scheduled delivery date was 25th May which is last Thursday, it has been 5 days past the delivery date and i9cannot track where the order is due to no account number and ...

bobby838 by Just joined
  • 1 replies
  • 0 kudos

Outside cable cover - faulty

Hello - I have seen other posts with similar issues and hoping someone can help us.This is the state of the cable cover outside our house where our service enters. It falls off all the time and is liable to render our service faulty due to water ingr...

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Superhub 3 Fault

Hi, having a problem with the Superhub 3 that a lot of people have reported, solid red light. The hub is not in Modem mode, it is well ventilated and I have tried rebooting many times (solid red light returns). Not overly hot to touch but does slow d...

Resolved! New house found cut wire

Got a call about my old house connection being taken over by its new owners, and while on the on the phone I updated address, upgraded package, and eagerly awaited new hub3 which arrived late this afternoon. Upon installing the new hub, I fitted the ...