Resolved! Moving cable
Hi, I'm having French windows installed and the cable goes along the bricks that are being knocked out. How much to have the cable moved down a couple of bricks lower? Thanks
Forum Posts
My neighbour can get access to Virgin Media and I can't
Hi there.I live in a first floor flat. When I check the post code checker my neighbours across the hall and through the wall can both get access to Virgin but I can't.Has this happened to anyone else? Is it worth pursuing? Don't want to waste my time...
New customer - router not turned up!
Hello, I am moving into my new house next Wednesday and I ordered my virgin media connection about 3 weeks ago and it has not turned up. I can’t contact anyone as I don’t have an account number or area code yet. Can someone help me please find out wh...
Self installation package not arrived
I ordered a broadband package on 22nd May to be delivered to my address and the scheduled delivery date was 25th May which is last Thursday, it has been 5 days past the delivery date and i9cannot track where the order is due to no account number and ...
Virgin Media Socket wrong place
My vm socket is in the passage way, the wires aren't long enough to reach into the sitting room and I can't seem to find a way to get in contact for an engineer to come out. I understand there's a charge. Please help
No order confirmation received. Received an email stating a 'Gone Away Form' received.
I ordered virgin broadband 22/05/23 and recieved my pre contract documents etc via email. I then recieved an email on 27/05/23 stating a Gone Away Form was received by virgin and I would get a repsonse in 48 hours (I don't know what this is and I did...
Outside cable cover - faulty
Hello - I have seen other posts with similar issues and hoping someone can help us.This is the state of the cable cover outside our house where our service enters. It falls off all the time and is liable to render our service faulty due to water ingr...
Superhub 3 Fault
Hi, having a problem with the Superhub 3 that a lot of people have reported, solid red light. The hub is not in Modem mode, it is well ventilated and I have tried rebooting many times (solid red light returns). Not overly hot to touch but does slow d...
Resolved! New house found cut wire
Got a call about my old house connection being taken over by its new owners, and while on the on the phone I updated address, upgraded package, and eagerly awaited new hub3 which arrived late this afternoon. Upon installing the new hub, I fitted the ...
Unfortunately I cant find a connection box in my new home. I need to be online ASAP(work)
Hello, I'm.new here. I just got my hub pack, I.cant seem to install it myself, I can't find the connection box I've seen in videos online. Also not seen any video to explain how to use the ethernet cable. I was really looking forward to internet conn...
