Resolved! Cables/Entry Point
Hi All - is it possible to arrange for a VM engineer to re-route the modem cable and/or change the entry point for it ?RegardsPaul
Forum Posts
Resolved! Moving house, no wall socket
Dear Sir/Madam,I moved 2 days ago and I made application for moving my internet package. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Although I mentioned that there is no socket at home ...
Broken brown box wires exposed
Hi my brown box is broken outside my house.Wires exposedI have been given engineer appointment for 15th AugustI am worried that rain will damage the wiring.Shall I call back and demand earlier appointment? 
No O2 sim 3 weeks after ordering from within the VM app
Ordered an O2 contract SIM @£15 pm over 3 weeks ago and after multiple calls to O2 (haven't been able to get through to VM!) They have no knowledge of my order.Will be going in the bin when it finally arrives and VM will be getting binned at the end ...
Resolved! Broken outside cable box
Recently moved into new property and set up Virgin. The brown outside omnibox is missing its cover and cables are untidy. Can these be replaced and tidied up?
QuickStart self-install pack not received
Hi, I am a new customer to Virgin Media and on April 10 I ordered the QuickStart self-install pack, with the chosen delivery date for April 15. But since then I still haven't received the pack or any tracking code from Yodel. Also, I haven't received...
VM install on an unadopted road
We live on an unadopted road and right now looks like VM are installing on the roads that connect to ours. Is there anyone i can speak to to find out if we are getting connected or if we could get connected in the future? We are probably less than 5m...
Re: Exterior box replacement
I need a box replacement, it blew away in the winds, it's been reported before but with no response, hope to get it replaced ASAPThank you
Virgin media wall socket
Hi,I have raised the relocation request to the new property for my VM fibre and TVVM is taking time as there is sim line work that has to be completed on the area before they install at my propertyas my property is getting renovated wanted to get the...
Upgrading to giga
Hi quick question , i just upgraded to giga1 , received an email with order number but no more comunication , i wonder when will i receive new equipment and get upgraded.Kind Regards
