Hi all, does anyone know how long Virgin will pay compensation for non installation of broadband for?Install was originally due to take place on 5/10 which was re-arranged by Virgin to 17/10, engineer turned up but couldn't install as the PON numbers...
I posted about a slowdown in this thread, but marked it solved so I’m starting a new thread so a team member can take a look at the pictures and work out how I get an appointment for a fix. I gave up after 45 minutes on a music loop on the phone. ...
Hi,I was wondering if anyone here could possibly give me some information.I was checking the broadband checker via the Virgin Media postcode checker, I received 2 emails recently, one on the 28th of October stating that "In a few weeks' time you'll b...
Hello all,I'm looking to buy a house but retaining VM is important so I checked on the postcode checker and the service is available to the new address. My question is, how accurate is this or is it still subject to survey? They house has no pavement...
Hi,I have recently moved into a house and ordered M125 Fibre Broadband on 18.11.2023. I do not have a Virgin mobile or home number. On my pre-contract documents and order summary sent to my email upon ordering my broadband I can not see any reference...
Hi,I have just left VM and am returning the Wifi Hub. When VM was installed in 2020, the installer rather than putting a faceplate on the wall installed a white plastic isolator cable directly attached to the end of the black external cable coming fr...
I just installed a new Hub 5, 1Gb system sent by VM. It works rapid, but all the devices connected via the old hub 3 ID and password. The new passwords and identifier seem superfluous, its all the old numbers that are required. Whats going on?
Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum of an hour throughout today what can i do to fix iti have tried ringing technician support but gets cut of...
Hello, I ordered a starter pack a couple of days ago for a house I'm soon moving into. The delivery date is prior to when I will move in, so I need to change the delivery address. I've seen you can change this in your Virgin account but in my Virgin ...
Hi there, we are having a very stressful issue - please can someone help us urgently? I’ve called the sales team six times over the last few weeks and keep getting a different answer. We completed on a new build in October, Virgin are the only and co...
