My Hub has a constant red light on the front, yet I've got connection.Looking at similar threads this appears to be a Hub issue but mine isn't overheating and doesn't feel overly warm.I've reset the hub as others have suggested elsewhere, in fact I'v...
HiI've been sent my router and connections but we don't have a VM wall plate.
I have recently joined VM, excited when the box arrived but then the shock arrived.....I can't seem to find where the box is other than the traditional telephone socket..I have noticed a wire coming from the wall but not found a box like other people...
Virgin came to my house recently to do “pre installation” work. I assumed they’d be burying cables underground but instead the guys said they needed to do something with the wire from the telegraph pole?? Anyway, they attached it at the corner of the...
Hican someone please contact me with regards to booking an access point change.I’ve tried ringing but the options just keep forcing me to online helpmany thankssusan
Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hangingThanks
Our virgin box has almost entirely come off wall the front of the house with what look like loose cables coming out. Our 1gb connection isn't the most stable, so wonder whether these two issues could be related. How can I get an engineer to come and ...
Existing cabinet (which I reported for being open/broken in 2022) alongside a new "small" one:Then for some reason another new cabinet installed here, on community open space, a month or so ago: These can only be about 25m apart - both visible here: ...
A number of months ago Virgin was installed in our street and the fiber connected up outside my house. After months of waiting, the service is still not available to order, even though my neighbour is able to order. I've contacted the sales team and ...
The grey cover for my external junction box is missing and I would be grateful if a replacement could be fitted
