QuickStart, set up and connections

Move Virgin wall socket

Hi I’m also wanting my wall socket moved after just having an install and finding it’s not in a good place for the dog and the baby…. Can I get booked in please thanks.

Extending Virgin Broadband Contract for Short Term: Options?

My current 18-month contract with Virgin Broadband is set to expire in mid-June this year. Since we are planning to move house in July or August, we will definitely need a stable broadband connection until then. Is it possible to extend my contract b...

Resolved! Moving cable

Hello I am revamping the living room which means moving the router to the other side of the room.I’ve noticed the cable coiled in the white box is probably long enough to reach where I require it to be.are there any issues with me doing this?seems a ...

Hub 5 loses connection,

my Hub 5 has lost connection about 4 times in the last 48 hours, white light on front goes out and power supply still has a green light so no issue with plug, I have to restart the Hub 5 and all is well with the White light back once rebooted, howeve...

New Installation no Longer Available

Virgin media has been rolled to our area and was available to sign up to one of their packages. We tried to order twice and both times the engineer appointment was cancelled without notice. When we tried to contact Virgin media we were told that ther...

Unsecured external cable connection

External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.

Just joined today and it's a nightmare already?

So I literally signed up today, requesting the equipment be sent on the 20th as I move in then.. had a text to say it's arriving tomorrow. I don't live there yet. I have an email confirming my chosen date.Registered for an online account but keep ge...

Fibre from the pole or underground

Hi everybody, just curious, I've seen virgin media installing their services on the telegraph poles, feeding cables to people's bungalows on my culde-sac, however my bungalow and others are fed underground by a BT slab in the pavement for landline (c...

My QuickStart package has not arrived had no tracking details from Yodel

My quick start parcel was due on 16th April still not arrived and had nothing from Yodels tracking or expected day what do I do ?

Spotter request. Whole street got access to VM, except my building.

Hello.Could somebody arrange a spotter at my adress please? I’m sure we can find a way of installing Virgin Media in my flat(easy access).My whole street got access to VM 1Gbps internet, but not my building. My building and my neighbours house are li...

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