Brown box cover
Hi there, The cover from the brown box outside has blown away in the recent storm. How do I arrange for this to be replaced please?
Forum Posts
Virgin Hub constant red light
My Hub has a constant red light on the front, yet I've got connection.Looking at similar threads this appears to be a Hub issue but mine isn't overheating and doesn't feel overly warm.I've reset the hub as others have suggested elsewhere, in fact I'v...
No wall plate for setup
HiI've been sent my router and connections but we don't have a VM wall plate.
New customer help please
I have recently joined VM, excited when the box arrived but then the shock arrived.....I can't seem to find where the box is other than the traditional telephone socket..I have noticed a wire coming from the wall but not found a box like other people...
Hub 5x Red flashing light
Hi, 1st post hopefully on the correct thread. had VM 1gb hub 5x for a few weeks and all fine but today got red flashing light.tried rebooting,resetting to defaults but nothing. Still a red light.guys were here other day sorting out wiring but worked ...
Resolved! Installation damage
Virgin came to my house recently to do “pre installation” work. I assumed they’d be burying cables underground but instead the guys said they needed to do something with the wire from the telegraph pole?? Anyway, they attached it at the corner of the...
Add an access point
Hican someone please contact me with regards to booking an access point change.I’ve tried ringing but the options just keep forcing me to online helpmany thankssusan
Exterior wall box covers
Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hangingThanks
Virgin box hanging off the front of the house
Our virgin box has almost entirely come off wall the front of the house with what look like loose cables coming out. Our 1gb connection isn't the most stable, so wonder whether these two issues could be related. How can I get an engineer to come and ...
New cabinet 25 metres from an old one - on green space
Existing cabinet (which I reported for being open/broken in 2022) alongside a new "small" one:Then for some reason another new cabinet installed here, on community open space, a month or so ago: These can only be about 25m apart - both visible here: ...
