I was hoping to get Virgin Media phone, TV and broadband. On the Virgin Media website my property is not listed under the postcode search and I’m told there is no coverage. On the Virgin Business website my property IS listed and I’m told there is co...
I'm really not sure why I think this would help but I'm really totally despairing at this point. I moved a few doors down to a new flat in March and signed up with Virgin Media as we used them in my old flat without any issue. However, it has now bee...
First time customer with Virgin and initial impressions are not good. Signed up for broadband to start on 10 Jun 23, initial external work was completed about 3 weeks before hand. Technician arrived as booked on Sat 10 Jun to conduct installation a...
Hi I received a hub 5 a week ago and since then I have tried to get the connect app to find it without success. I have removed it a few times now and cleared all the cache data.The phone is connected to the hub network but can not find it.any advice ...
Currently have a hub 3 and installation is that have box on outside wall where connection to hub is one one place and the phone connection is to another room. The install suggests that I need to now connect phone to the hub, it mentions a connector ...
On the 03.05.23 I signed up to have broadband installed in my home and was given a date for installation 30.05.23. 30.05.23 - An engineer called Rob attended my property and he was here for a while, but couldn’t complete the install he said there’s a...
Hi. I just received my hub. Trying to connect by instructions but the wall cable doesn’t fit. I know people who live before they used same virgin so it should work. Can anyone help please. 
Hi folks. Had a hub 5 for a while now, and it's been a bit unreliable. However, had an all day outage on Saturday, and since then the VM app says it can't find the hub. I am connected to Internet, and WiFi is ok. Have tried rebooting the hub, and re...
Hi,I'm currently with virgin media and am in the process of moving home. I have checked on the postcode checker and it says that unfortunately services will not be available at my new address.The new property is on a road which virgin media is active...
HiI would like to book an engineer to relocate our router at home. Can you confirm the best way to go about it?Many thanks
