QuickStart, set up and connections

18 months waiting for install

I've been with Virgin Media since they took over NTL some 20+ years ago.One house move and everything falls apart.Moved Aug '22, was told 2 weeks install. That turned into 5 months of cancelled appointments, repeatedly stating 'still need to do outsi...

New build property

We are moving into a new build property in a few weeks. The development has fttp installed by OFNL. VM would be our preferred provider however when I tried to purchase a broadband/tv package online despite the website saying VM is available at our po...

Virgin Mobile is the worst internet provider

I have subscribed a contract with VM on the 6th of January. I have never got neither external work not internal work done.I have complained to the Ofcom and Virgin Media cancelled the contract before the legal duration of ONE MONTH that involve a com...

Installation delayed since November 2023

Good morning,I ordered a virgin media broadband back in October 2023.My installation date has been moved 15 times now, please see below:1. 07/11/2023 - installation requires essential works2. 08/11/2023 - Installation requires essential works3. 09/11...

How do I speak to a real person at Virgin Media about lack of broadband?

I have now been without any broadband for a week. I have raised a complaint with Virgin Media, but since then the estimated time and date to resolve the issue keeps being pushed back. I have been continually told that a technician has been dispatched...

No contract, delivery notification or welcome email after I place order

I placed an order on 15.02.2024 and chose delivery date for 19.02.2024. I have not received any notification to confirm the delivery date. My current broadband will be disconnected in next couple of days and I am stressed that I may not have access t...

Poor Wi-Fi in bad weather

Hi, every time there is heavy rain or a strong wind , the Wi-Fi signal becomes really poor - I’m struggling to understand why ?

Delays in Installation

VM is taking me for a ride, and continuously postponing my installation. Signed my contract back in December and since then my installation has been moved 4 times, and now stands at March 1, which I am almost certain will also get pushed. What the he...

Socket relocating

We need to move our socket to a different room how do we arrange it?

I can not verify my email when trying to log in to Virgin Media account

I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...

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