Hi, I am having some building work done, which involves widening our front door - unfortunately, the grey virgin box is on the bit of wall which is going to be knocked out to make the door way wider. It just needs moving by a couple of feet, to be sl...
Hello everyone, I'm looking to disable default parental control for my account. The documentation says that this option can be easily controlled in the app and the website in Account settings section. However, I am unable to see any options apart fro...
Can anyone advise me what to do regarding the VM connect app. Says cannot find the Hub. I've followed all instructions, still not working
Not sure if this is in the right section.Looking at new customer contract, bigger combo volt bundle with m500 upgraded to 1gigWould we get the hub 5 with WiFi 6, or just a hub 4 without wifi6 as not paying the 1gig price, if that makes sense
Good Evening. Bought a new house and noticed there are existing cables for VM BB so placed an online order for BB. This was confirmed as being correct so while waiting for the self install kit to appear, notice an email saying there is a current acti...
The cable must not have been buried properly. Today I noticed part of the green housing tube had been cut off by a lawnmower leaving the cable within it exposed! This is a serious risk, please can somebody advise?
Hi, so I’ve just installed my hub 3 and only the white light has come on. None of my apps can detect the router. Any advise?I received the push fit cable but didn’t receive a splitter although I’m only using the broadband so I wouldn’t need it.. I gu...
I'm creating a new access point to my driveway, dropcurb done up to the verge. On removing a wall between my driveway and verge I found what appears to be a public virgin cable with blue clading at the edge of the verge only 1inch deep. It stretches...
Hello I placed an order for M125 Fibre Broadband on 03/06 and got a order reference number with a delivery date of 06/06 but i haven’t got any mail since.I cant register as a member as i only got order reference. thanks ,Win
Hi Laura, I have the exact same problem. can you advise what you did? A neighbour told me the previous owner allowed wires to be installed as he got some favourable deal with VM. The wiring is very messy. No regard for property
