QuickStart, set up and connections
Installing and configuring your kit
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Hi,can anyone explain what is going on with my install? Should’ve been completed on the 18th still nothing done, after 3 hours on the phone yesterday got told my contract has been cancelled with no valid justification. I had to phone up to find this ...

Address Unserviceable

Hi, After receiving an update that VM was available in my area back in December 22, I immediately placed an order for the Ultimate Volt bundle and have cancelled down my contract with Sky for TV and broadband. Since placing the order my installation ...

RyanG23 by Joining in
  • 3 replies
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New build cabling

We recently moved into a new build after selling our previous home; and were bringing our Virgin services with us. We booked the installation well in advance, for a few days after our move in. Unsurprisingly this has now been pushed back a month. We ...

Abby1998 by Joining in
  • 2 replies
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Resolved! Additional Line in Annexe

Hi, We currently have Virgin Media Broadband in our main property. We are building an Annexe on the same land.We need another line to go to the new annexe with a hub etc. which will likely need the engineer to dig under the driveway.Do i need to pay ...

souch13 by Joining in
  • 13 replies
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Box installed without permission

Hi Virgin I'm hoping someone from the company is reading this as I can't seem to speak to anyone as I don't have an account. Please can you explain why we have had a brown box installed to the side of our house whilst we've been on holiday without th...

Outside cable damage

Hello, I hope one of the engenier will find my question. My outside cover box fall apart, the cable looks like damaged.  Seems like some animal chewed it. Is any chance to replace it, sometimes I lose signal. Thank you. 

Hajni by Joining in
  • 7 replies
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Resolved! Orange light on Hub

Hi,I've just signed up to Virgin Media and installed the Hub and 360 box. The problem I've got is the Hub light has never gone a solid white. It's orange. I tried to install the 360 box onto the TV anyway but it wouldn't recognise the ethernet connec...

Resolved! Brown box broken

Hi there,I am not currently a virgin media customer but have recently moved into a new house and the brown external virgin media box is broken with wires exposed. Worried for children/pets etc being exposed to this.Can a replacement be arranged?Thank...

R123 by Tuning in
  • 4 replies
  • 0 kudos

Can't register hub on app

Hello. I have received my hub 3 today and have successfully set it up. The WiFi is working well however I can't link the virgin connect app to my hub. Whenever I try to do so, it asks me to install my hub. When I do, it says the installation failed (...

Kakili by Joining in
  • 2 replies
  • 0 kudos