Forum Posts
No account number
Hi, I have ordered broadband through virgin and have recipts and an order reference number however no hub was delivered during the given delivery dates. I have also had no confirmation email or post with my account number or area code and am therefor...
Gone away form
I ordered a new wifi box to delivered yesterday (2/9/23) and I received a confirmation of this. But it didn’t turn up and I hadn’t heard anything. Now I have received an email saying they have received my gone away form which I haven’t filled in. I n...
Installation date keeps getting pushed back
Hi - I’ve recently moved home and signed up as a new VM broadband customer. I provided three weeks’ notice and was given an installation date of today (20 July), and was told at the time of sign up that any necessary work would be done before then.Tw...
Installation Mess
Booked install and go live on afternoon of September 19th, the day back off holiday.Yesterday, without warning, install guys arrive while I'm at work.Run cable under stone chippings and under fake grass then fix box on wall - it took 15 minutes.Howev...
No wall connections
I have just received a quick start pack but do not have a wall connection. I am trying to find a way to book an engineer to install
Endlessly delayed installation, nobody is coming to do the external work
I assume Virgin Media have fired their entire installation team and aren't interested in new contracts judging from the number of posts on here about delayed installs. Mine keeps getting pushed back and it's currently at over 1 month since it was sup...
Resolved! Need engineer to move tv cable point
I need to book an engineer to move the tv point/cable to another wall - cannot find option on website and nightmare trying to get through on phone - please advise the quickest simplest way to do this Thanks
No VM wall socket
My QuickStart kit came today. Went to connect but no VM wall socket. I’ve got BT boxes and that’s it. Two cable outside go up to a sky dish. Only other things I’ve found are these two cables. (See pictured).Can anyone help?
Cs9994 won't go away
We're currently in the middle of a multi day internet outage. The TV is working fine, apart from error cs9994 which keeps popping up.Even though the TV is working fine it's completely unusable because the cs9994 error keeps popping up telling me I've...
