My I’ve recently moved into an address which has been converted. Every other address on the street is showing eligible for vm service but mine isn’t even listed but is showing on Royal Mail database, I’ve filled in online form but no response is anyo...
I'm about to get my gig1 installed in a couple of days. The external work has been completed ready.My concern is that I will require modem only option and I've read the new hub 5x cannot be configured this way. Can I request a hub5 instead?Our prop...
Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round t...
I can see this isn't the first time this has been an issue for My Virgin Media app users. I followed the instructions mentioned by a team member in a previous post (cleared app data and cache, deleted app, rebooted device, reinstalled app) but it's t...
Only a quickie...Am I correct in that the external fibre is connected to a Vector Technologies Boostral 720(721?) RFoG micronode. From there, an RF cable goes to the Hub which provides the Ethernet connections WiFi, etc.I totally understand if this i...
We had an engineer visit today for installation of our 1gig broadband, but he couldn't get the wire inside the flat. He took pictures inside and outside and said they will look into what they can do. Reasonably, how long will it take, how long will w...
moving into a new home on 15/12/2023, and desperately trying to find out when /if i can have VM broadband and TV, some houses a couple of hundred yards away have it but on VM website, says not available. Ashberry homes say the house is set up to rece...
I signed up for virgin internet a few days back and have been wanting to sign in to track my order due today but I haven’t received anything apart from pre contract and confirmation of my order? I haven’t received no welcome email which would have my...
