Resolved! Need technician visit for new fibre phone
I need a VM visit to set up the new fibre phone. There is a telephone cable socket next to the VM box so need this modifying to enable the new connection to the Hub.
Forum Posts
Have to keep restarting Hub3
I've only been using Virgin for about 3 weeks now, after a week I had to restart the hub when speeds dropped to about 2Mbps, but I've now had to restart it 3 days running.Is this sort of thing a common teething issue, or is there a genuine problem al...
Can router and TV box be in different rooms?
Currently I have both TV box and router in lounge. I want to move router to an office for a wired work connection Can you have tv box and router in different rooms? I don’t have multi room currently. Just 1 tv box and 1 router. Ideally I want to avoi...
Cannot find hub on VM Connect
HiI have just had a Hub 5 installed and I cannot find it on the Wi-Fi connect app.I get two results. “We can’t find your hub” prompting me to try again or “Installing your hub”, which it will try for 30 minutes or so before saying it was unable to.So...
What type of internet is it?
Hi.Just a quick question.Trying to set up a TP mesh system and it’s asking for what type of connection I have. The choices areDynamic, Pppoe, static, l2tp, pptp or ds lite.I’ve got the hub in modem mode & im not too tech savvy so don’t really know ho...
New equipment
Against my better judgement I decided to go back to virgin tv I have all other services , however I requested an engineer to install both boxes. Looking at my account it says 25 May although it says 8-1 which would seem that an engineer would be book...
Damaged Omni Box
Hi, My outdoor omni box is damaged and am wondering that if it’s possible to arrange a repair, please?Thanks
Omni box broken
Unfortunately my Omni box has been broken and all the cables are hanging out. How do I contact Virgin for help?
Gas pipe strike cancer patient
I'm a single mum who was being treated for cancer and had The most awful experience with virgin and their contractors. I still can't believe happened and virgin have sent a cut and paste complaint response to the misery they caused me no fixed wal...
Getting a newer socket plug while renting
Hi,I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. I believe I do have a wall socket which would fit an older model plug, so it's possible all I wou...
