QuickStart, set up and connections

Return old Hub.

Hi, this is really on behalf of my 85 year old dad. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. There were no Collectplus return notes labels etc with new hub, so took ...

New connection - driveway concerns

Im going to sign my parents up to VM. however they have a long driveway and i dont want anybody to create a mess. how do i get an emgineer to come and have a look before they sign up? thank you [MOD EDIT: Subject title changed for clarity]

Delayed Installation

I have not received any package of Broadband from your Organization. The delivery date was 6th September 2023. Kindly deliver the package as soon as possible.

Resolved! Need a label to return hub

I’m getting e mails with threatening undertones asking to return old equipment. There was no label with new hub. How do I get new label/

ASUS DSL-AX82U/RT-AX92U

I see on the forum some people using the ASUS DSL-AX82U hub and mesh system with Virgin broadband but I'm going to ask one more time, having had some issues setting up my router and five mesh units with my current provider: NOWTV.Has anyone recently ...

I recieved my account number and area code but I get error DEF01

I just recieved my account number and area code.But when I try to sign up it keeps telling me either there is DEF01 error OR that that my details do not exist so they cant create an account, can the modteam set up the account for me I'd like to see m...

HITRON CHITA dropped connection - any other sufferers?

My VMB HITRON CHITA modem/router dropped my internet connection at about 5:34 this morning. It came back partially on it's own - I got a dymanic IP and ethernet was working - but I had to switch it off/on to get the GRE tunnel back up for my static ...

House move is a shambles

I arranged my house move several weeks ago.. my moving day was the 25th of August. I received a call from guys wanting to dig up the drive of a house that wasn't mine at the time. I said no but you can do it on the 26th when I got the keys. I was the...

Check if Virgin are working in my area

Hi all,A couple of days ago my girlfriend was harassed by a few men working in my area, installing what I'm now quite certain to be some cobra rods into a manhole in the pavement (those ones with 3 slabs that you see basically everywhere). I'm not su...

Hub5 didn't come with power supply

Hello, I recently upgraded to gig1 fibre but my Hub5 package was missing the power supply.How do I go about getting this?

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