QuickStart, set up and connections

can't access the hub 5 in modem mode

Tried entering 192.168.1.100.1 and 192.168.0.1 neither of these are allowing me to gain access

New Hub 5 not working - blue flashing light

So I've had a new Hub 5 sent to me after upgrading to 1Gig. It sits on the blue flashing light for sometime, then the solid white.I called up support, all they can do is book a tech. Seems a bit extreme, my old Hub 3 I'm told I can re connect, but su...

Resolved! Neighbour can get virgin media but i cant

Title says it all really. We got a leaflet about a year ago saying work was going to be carried out, being a gamer and someone that works from home, this was great news as currently stuck with maximum of 24mb which is not the best. After work was car...

Neighbours have access to Virgin media but my address have not

Hej thereI have moved into a flat recently and only upon moving in I realised there were no WiFi options. I live in the middle of London so it was very surprising. I can see it is available to my neighbours who are a few meters away from my house and...

How to cancel installation

I signed up as a new customer but the installation has been postponed twice, and I can't afford the delay nor not knowing when the service will actually be installed. So I want to cancel the installation and am within the 14 day cooling-off period. A...

Time for go live

We had fibre cable placed within our street in Feb this year (2024). Is there any way of finding a go live date? Seems odd that its been 6 months now and no word.

Anyone else's internet been bad for days?

We've had no internet since Friday, with it only coming back on for a few short periods. The reason we haven't called up yet is because every time we were about to, it came back on - with us thinking the issue was resolved when it came back for a goo...

Tv and phone quickstart not delivered

My quickstart was due to be delivered on the 30th July for broadband, TV and phone, only a broadband quickstart was delivered. I have used the live messaging service to try and sort three times now, with delivery promised twice and when I check up ...

Engineer visit to check if new line is feasible.

Hello, I am moving into a new flat and my only option for fast and reliable broadband is Virgin media. However, there is no line to my flat, but there is a line to an adjacent flat. Both are in the same building and we are neighbors Apartments A and ...

No set top box

I've no set top box. I joined VM on 23rd July for BB and TV. The engineer brought a router which is fine but took my sky cable out and plugged their VM cable into my old Sky Q box and Sky want it back. It has also meant we cannot use Virgin Go. I ph...

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