QuickStart, set up and connections

Resolved! Nobody turned up

We signed up to use virgin media for broadband with a guy who came to our door. We organised the set up for Saturday 16th December and nobody turned up. We rang up and were told that they had triedto do the outside works on Friday 9th but because we...

Wayleave delays, now Prepull

When I heard Virgin were coming to our area in May 2023, I was like wow amazing. But the delays have been ridiculous since it became available. First wayleave, now Prepull. You speak to preinstalls & get told the same excuse day after day. The site s...

Installation Problems

Signed up with Virgin Media in October. First installation date was on the 14th November. Couple lads came day before and put the box outside and set up the wire to the pole.Next day technician said it can't be done due to there's no green light on t...

Virgin Broadband network interference

I got virgin installed last week and I’m the connection seems to keep dropping, the light on the router is on white, which it’s supposed to be and when I run the service test it says all is fine until I check the connected devices and every single co...

No wall socket - what's the best way to get an engineer visit arranged?

Hi,I've just moved into a new property and we need to get the internet going sharpish because my partner works from home. We arranged for the Hub to be delivered before we moved so we wouldn't have any down time, but the self install requires a socke...

Moving house - service not working

I just moved to a new house and I need the broadband service to work URGENTLY I filled out the moving house form on Tuesday 19/12. They were supposed to get in touch with me 48 hours later, but they didn't. I moved today, tried to install the hub, an...

Go Live - Seamer, Scarborough

Hi, I was just wondering how long it takes the website to update to start taking orders for new connections. Our area got installed earlier on this year, and people within the village have signed up to the new service (via local sales personnel). How...

Confirmation email - not received

Hello, I signed up the other day (13/Dec) and got my pre contract documents however, I never received a confirmation email does it usually take several days to arrive? Thanks, [MOD EDIT: Subject title changed for clarity]

Delayed install 6 weeks later despite confirmation

Like many many other people who have posted here, I too have had my installation date moved.When scheduling on 15-Dec-2023 for 2-1-2024 installation, I confirmed multiple times with the chat representative that our move date would work and if they co...

Quick start but outside cable damaged

I ordered my new subscription with the quick start option as I have the relevant VM sockets inside my property. After I had set up the router I found out the cables outside were damaged and have an engineer appointment tomorrow. Is it possible the en...

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