Recent DiscussionsReplacement cable from wall box to a Hub 5 router Hi Can I request a replacement cable to connect my Hub 5 to the wall box? The cable is white with green connectors at either end There are stickers indicating wall socket (red) at one end and ONU O...DHCP settings page Why is my DHCP page looking like this? It will timeout and log you out before it loads Have rebooted, no change There are various other pages that are not populating, incuding conencted devi...Connection drops... Hi all Back again with another issue of the dreaded connection drops. I was working from home yesterday and rebooted as soon as it drops but when I don't reboot the connection doesn't recover so so...Service status update never changes during issue I have had no service for 4 days now, and all I can find are o contact support is the service status checker. I’ve not had any email update in status and although it says it’s been updated the ver...Relocating VM cable into the house Hi there, I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options o...Intermittent very brief connection drops Hello, I've been experiencing (usually very) brief connection loss intermittently for a couple of years now. After the 4th tech visit in 2023, and the subsequent CM self-installed replacement with ...Constant temporary loss of connection every few minutes My internet keeps dropping every few minutes. In the logs show constant US profile assignment change. Any suggestions? Thanks 13-10-2025 13:10:13 notice US profile assignment change. US Cha...No speed boost with Volt upgrade Can someone explain what I need to do to get my Volt download speed boost please? My Volt benefit is active now and I can see that my package has changed from M125 to M250 on my account and when I do...Moving Hub I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get...Broadband to house on private driveway Hi there, I've been a longstanding Virgin customer and have been with them for over a decade and always had the best customer service. I recently moved and attempted to set up virgin but was told a...
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