Good afternoon,Just after some advice, currently live on a fairly new estate and have Nowtv fibre via copper comming through the underground ducting.Engineers attended 2 weeks before live date to do pre pull works, on live date engineer advised that ...
I signed up for Virgin Broadband, with the self-installation kit due to arrive on 27/11/2024. This did not arrive, and in the end I had to chase Yodel to find out that the parcel had been lost in the depot. I was then informed that I had to contact V...
When I sign into Virgin Media it says out for delivery on the 4th, there's no tracking number in my account, no emails or text from Yodel.Yodel can't help either because I don't have a tracking number.I've took time off work and waited in for 2 days ...
I received an email telling me how to update my box to the new 360 software, but there is no “update” app showing.i have rebooted and disconnected from the mains but still no update showing. what should I do?
HiI'm a new customer and ordered broadband on the 18th March, with a delivery date of 21st March.Didn't receive anything yesterday, and the only emails I've received are confirmation of the order and pre contracts. I don't have any account details so...
Where do I order the TV broadband Splitter to ethernet X2 cable the one that comes with your TV and router package.The reason the sleeve has it's own 11/2 inch split on the TV coax cable that comes out the splitter.I've tried to do it by phone but sh...
Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...
Hello,I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcod...
Hello!I want to move my tv box and modem to another part of my living room. I have enough COAX cable but didn’t realise I had a splitter! Can I book an engineer to come out and put the correct length of cabling in so I can move my equipment to anothe...
As the title says. Was meant to receive the hub yesterday (4th) but nothing received and no tracking from Yodel at all. VM Customer Service absolutely useless but looking at recent threads it appears to be a common issue at the moment. Just posting h...
