Recent DiscussionsExtension Cable Can I get a 15m extension cable to move my hub please? I have very poor WiFi coverage upstairs so want to try repositioning the router before buying a 3rd party booster Which flipping (polite version) username / password / PIN? Every time I have an issue with VM and need to login I seem to be entering an incorrect password. No idea why, I have a password manager which usually tells me what I need to enter (one now filled wi...Move incoming broadband cable and box Hi, I would like to get the incoming feed moved. How do I go about this?? £787 cancellation fee Hi, I was trying to cancel my contract today, I was out of contract for a couple months but renewed it last month on the 15, so 20 days ago. My new contract isn't even charged on my bill yet, my most...Trying to get connected. Hi, I recently joined Virgin Media online, the online postcode check said it was possible. I booked an installation engineer as there was no box outside my house. (Virgin Media was used here previous...Virgin Connect App How do I reset the account info associated with my Virgin Account app. I do not want to delete cache or the data, I actually want to reset the data the Virgin have associated with this app so I can r...Installation - still going ahead? Hi , im moving into me partners and were getting virgin installed on the 19 th of July, there has never been virgin in the house previously, her property has a fully block paved drive , They asked m...What do I need to removed to plug Virgin Hub in please? Just moved house and Virgin says there’s a connection which there is an NTL one, looks like someone’s maybe used a longer cable and cut it, which cut should I remove to screw my hub in? Thank you Move my box Dear team, I have spent the past 45 minutes trying to get hold of an operator via the telephone options and WhatsApp, neither work by the way. I would like to arrange for an engine to visit my hom...SYNC Timing Synchronization failure - Loss of Sync For the past 4 weeks I’ve had constant broadband issues where the connection drops for a couple of minutes. Every occurrence of this coincides with the following critical error being logged in the mo...
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