Recent DiscussionsDual Wan in Modem mode Hey guys, quick question, I'm currently with BT/EE and thinking of getting a Virgin package in as a failover line. Just wondering do I put the modem in modem mode while doing this or just keep it in ...SolvedDisconnected my Online Game, and from Discord every day So every day I play online (Rainbow Six Seige, and often on Discord) with my friend. Recently (last month or so) I get disconnected from the game - in-game screen message reads "JITTER" in red on t...Internet and TV drop out since December I’m hoping someone from Virgin Media can help as this issue is still ongoing. My broadband and TV services have been repeatedly dropping out since the end of December. An engineer attended on Saturd...Internet dropouts following digital phone install I had my home phone switchover four days ago at 2pm (bear with me) and each day at that time the broadband gos down and reboots about 5-10mins later. It’s as though it’s installing the digital phone ...Modem reboots several times a day since changing over digital phone Since the modem rebooted Friday 9th Jan roughly around 9am for the "digital phone" change over, the modem has been constantly rebooting 2~4 times a day. It's getting beyond a joke now. Even unplugged...Daily CMTS‑Driven Reboot – Clean Line, Repeated Provisioning Loop Hi Team, I wonder if you can help with this please? I was expecting this issue to go away with the scheduled work in our area GL3 yesterday but it has not helped to cure our issue. I’m seeing a dai...Request WiFi pods Hi can you help me please, am looking to order some of the free WiFi pods. Have gone through the connect app and it gives slow speeds but the app takes me to the website and I visible way to order th...2.4g wifi keeps dropping off As per title. Have a hub5, and has been working OK up until a few weeks ago, when the 2.4g signal dissapeared. 5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and...Parental controls on my Virgin Media account I’ve been trying to put the parental controls on my Virgin Media account via My Virgin Media, Account Settings, Online Security. It comes up with the following message every time I do this “Sorry the...No access to Hub 5x Hi, I have a Hub 5x (VM Gig2 2000/2000) and I am experiencing issues accessing the configuration menu through a web browser. After rebooting the router, I can access it normally; however, after a co...
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