Recent DiscussionsRemote Reboot/Restart of Hub Hi, I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RES...How to order free WiFi pods Hi can you help me please order some of the free WiFi pods I’m on the 1gbps package I’ve done the scan on the connect app but doesn’t give me an option even though speeds are bellow the 30mbps they ...Hub occasionally losing WiFi connectivity After several years of reliable service, I am now occasionally losing WIFI connectivity on the router. This is solved by rebooting the router. This has now happened twice in the last few weeks and o...Internet only works between certain hours? My internet connection has only been working properly between roughly 10:09am and 4:01pm every day, and this is now day 5 of the issue. Outside of those hours the service is basically unusable due to...Virgin Media Connect app not moving since house move Hello community, Can you help me please? I moved house recently and moved my virgin media services over. Since the move “My Virgin App” has worked ok. However, when I try to use the VM Connec...Broadband keeps going off at the same time Hi, I have a problem with my broadband going off, it has gone off 4 times in the past 7 days and each time it remains off (blue light flashing on router) until the early hours of the morning. For the...SuperHub3 Randomly Rebooting Hi there We have a SuperHub3 which just recently has started to randomly reboot. Tend to mainly notice this when working from home during the day. Not sure if it's a hardware or software issue but t...Red light on hub I have a hub3 and There’s been a red light on my hub all day and I haven’t had Wi-Fi access I’ve tried restarting it turning it on and off moving it all the wires everything but I still have no conne...Netflix error - VPN or proxy error Hi there First post. Had VM for a week now and been watching Netflix each day during that period with no issues Tonight my wife tries to watch a series she's binge watching and the error 'There's ...Incorrect Location for my IP Noticed the other day that my WAN IP had changed. Unfortunately this IP address is associated with VM in Glasgow but I am in Peterborough (322 miles between them). It is a pain as I now have to lis...
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