Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Waiting for previous owners service to be disconnected?
Hello! First time poster so I'm not sure how this works yet but hopefully someone here has some advice!I moved into a new flat (as a tenant) at the end of last month, and contacted the moving team to get my WiFi moved to my new flat with meI was told...
Book move of hub
I need my router moved from upstairs to downstairs, I’ve seen on here that this costs £25 but how do I request this service?Many thanks, Sarah
Smart TV’s & Firestick losing connection
SpoilerHi hoping someone can help!! Only had VM broadband a month or so sporadically we lose connection on all devices yet no issues are found when I run test. And again tonight we have connections on phones but smart tv in living room right next to ...
Resolved! Hub4 keeps rebooting
This is happening multiple times every day at random times. I lose internet and wifi for about 2 minutes and then everything is back to normal. This has been going on for weeks now and I'm getting really fed up. Trying to get anything from support is...
Echo dot
Hi i have an old echo dot which i am having problems connecting to my wifi it just will not connect at all and i do not know what to do can anyone help please, i have gone through youtube videos to sort it and habe done everything afyer the orange li...
Coax cable
Hi, I would love to be contacted by a virgin expert. I too require a longer coax cable. The tv is on the opposite wall from the wall socket. This wasn't an issue when we just had broadband but we've upgraded to TV as well. The 3m cable Hi, I would lo...
Order replacement WiFi Boosters
I have 2 WiFi boosters that seem to have failedHow do I order replacements, please?
My virgin hub 3.0 has a constant red light and I have no TV service
My virgin hub 3.0 has a constant red light and I have no TV service. I have switched off, reset, done all of the suggested reboots with no success. Help please.
Hub 6 Arrived - Caked in Dust, Must be a Used One
Upgraded to the fasted Broadband package, received a Hub 6 in a plain cardboard box today, the item is caked in dust, clearly a used item. You have to ask yourself which idiot at Virgin thinks it is OK to send stuff to customers like this? Bottom lin...
Previous Tenant left Router
Hello,myself and my flatmate have recently received the keys to our new place but when I ordered our router I received an email back saying an account was already registered at this address under a different name and phone number. Upon arriving we fo...
