Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Ordering additional pods

I am trying to order 2 additional pods as have no signal in one room and <20mb/s in another.I cannot get through on live chat or by phone.Please could someone from VM get in touch?Thank you 

no wifi the last 3 days

i have a hub3 and the last 3 days i’ve had no wifi. the alexa’s in the house aren’t working, i can’t connect to anything. the light on the hub is red which i saw is normally a heating issue so i unplugged it and let it sit somewhere cool to cool down...

logan123 by Joining in
  • 2 replies
  • 0 kudos

Can't Connect Booster

Using the Virgin Media Connect app I removed a booster as it wasn't connecting after a hard reset. I am now trying to reconnect it via the app so I can see it's actually picking up devices but there's no option to connect it anymore just the pods.It ...

Y1mm1n by Joining in
  • 14 replies
  • 0 kudos

Help setting up my virgin media broadband

Hello,I am unable to set up my virgin media broadband on my own as there is no box on the wall for the isolator cable. Could I kindly request for an engineer to come out and set up my broadband for me?Thanks,Jazmin Daley

Very Slow Response Times to CERTAIN Websites

Since the beginning of last week, I have been facing extremely slow response times to certain websites, work on these websites daily and the response time to these websites are around 30 seconds to load a page at...

fer1234 by Tuning in
  • 3 replies
  • 0 kudos

Why does hub 3 need restarting so often

A few days ago Virgin increased the speed of service from 100 to 125. Since the increase my modem keeps dropping service after a remote test kit it constantly says restart modem.  What might be the cause of this please. Its the superhub 3 few years o...

BorderA by On our wavelength
  • 9 replies
  • 1 kudos

VM Connect App - not detecting Hub 3

Hi,Similar problems to others here I think. We moved in and got VM broadband around a month ago but have had very poor signal in several rooms of house far from router. Working fine in closer rooms. Saw about the WiFi max guarantee and wanted to look...

j-newton by Joining in
  • 10 replies
  • 0 kudos

Comnect app

Hi I have downloaded the new Connect app and it won't connect to my Hub.its not a new hub and WiFi is working.The reason I want to use the app is because I did a speedtest on Virgin website and got below 2 as a speed and I should be able to get some ...

Poor wiFi in some rooms

Hi all I been having trouble when in the dinning room not be able to download or even sending to my printer in the other room. What can I do? I have to top M600 complete package Thanks Mark

MarkDray by Joining in
  • 1 replies
  • 0 kudos


Hey , I might have a little issue - would anyone know: the Booster has a different VM network name to the Hub here. It shouldn’t should it? Devices are changing between networks rather than one network with a booster. Is there a fix I can do?

JimJo12 by Joining in
  • 4 replies
  • 0 kudos