Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Service outage/very slow
Good evening,all weekend our WiFi has been very slow and unable to even load social media on our phones. I have checked the service status for my post code and there’s been a broadband issue since Friday but ‘no upcoming work’ planned. Virgin says to...
Hitron Chita
Hi All, Can anyone advise which homeplug is suitable for Hitron Chita. Can you mix and match homeplugs liek Devolo and TP Link or should they be the same?Do i need wi fi extender/booster as laptop only shows a couple of barsThis is for a student flat...
Wifi speeds diffrent to hard wire
i have checked my hard-wire PC speed test a few times now over a week or so but the speeds only showing 100mbs not the 250mbs i should be getting but on my Wi-Fi on my phone i get the 250mbsi have checked my wire and restarted the hubany help cheers...
How do I request an upgrade from hub 3 to hub 5 as advised
Is it possible to request a service of my router? I have had a technician pop in when fitting my relatives Hub as my internet drops in almost every room other than the room the hub is in despite already having use of the wifi pods and he has advised ...
Hub 4
Hi, Can anyone give me advice? I have a hub 4 which disappeared and cut out signal on Wi-Fi. I have reset unplugged it and still problems it been intermittently like the for a while and luckily, I have another router plugged in wire mesh also when tu...
FaceTime calls not working on WiFi
Help! I have rebooted and reconnected everything three times and no luck. FaceTime calls keeping dropping sound and connection is slow. Can’t check virgin connect app as it won’t even recognise my hub
Outage in my area for over two weeks now.
I’ve had an outage in my area for over two weeks now. Customer support is either impossible to speak to a real person or just outright unhelpful and rude. There’s no in-between. All I want to know is how long this is going to take. According to the a...
Resolved! 2 Months of T3 Errors - Virgin refusing to investigate.
Like many others in this forum, I've been getting disconnected from the internet several times a day, and looking at the logs on the Hub there's T3 errors logged around the time of each disconnection.I complained about this 2 months ago, and Virgin a...
FY6 area Broadband Issues
Anyone else in the FY6 area struggling with no internet? Our broadband went down on Saturday afternoon and no sign of it coming back on any time soon.The service status dashboard and automated phoneline both say there are no issues in the area but, o...
Lots of pre and post errors, dropouts etc, T3 timeouts, too many errors to put in the title
Can one of the staff please arrange to get the network checked and an engineer out, I've no idea if this is another cable from box to house error as it's been a few since you last ran new to the box but I get the feeling it's in the box up the road o...
